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Documation '97 East - October 13-15, 1997, Hynes Convention Center, Boston, MA

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Conference and Tutorials

Exposition

Exhibit Sales Info

Register

Travel

The Conference and Tutorials at a Glance

Go to: Session Descriptions

Go to Session Descriptions for updated SPEAKER DETAILS!

Expo and
Conference
Location

Hynes Convention Center
900 Boylston Street
Boston, MA 02115
Tel: 617-954-7000
Fax: 617-954-2125


Exhibit Hours
Monday,
October 13
11 am - 6 pm

Tuesday,
October 14
11 am - 6 pm

Wednesday,
October 15
10 am - 2 pm

Conference Hours
Sunday-Tuesday
October 12-14
8:30 am - 5 pm

Wednesday
October 15
8:30 am - 3 pm

Tutorials - Sunday, October 12, 1997

9:00

Tutorial 1
Introduction to Document Management

Tutorial 2
The How To's of Knowledge Management

Tutorial 3
Introduction to SGML

Tutorial 4
Corporate Documents: Viewing Format/ Delivery Strategies

Lunch

1:00

Tutorial 5
Document Management and Web Integration

Tutorial 6
Information Assets Management

Tutorial 7
Tour of W3C
(World Wide Web Consortium) Standards

Tutorial 8
Choices: Document Management, Groupware and Workflow

Conference Program: Monday, October 13, 1997

8:30

General Session 1 - Annual State of the Industry

Break

10:30

General Session 1 Continued - Annual State of the Industry

Lunch

1:30

Workshop 1
Projectware: Collaboration and Document Management

Workshop 2
Metadata for Networked Information

Workshop 3
Document and Content Management for Intranets and Extranets

Break

3:30

Workshop 4
Information Retrieval and Knowledge Management

Workshop 5
XML Applications: How is it Being Used?

Workshop 6
Document and Content Delivery for Intranets and Extranets

Conference Program: Tuesday, October 14, 1997

8:30

General Session 2 - Document Management Implementor Session

Break

10:30




11:15

Special Presentation SGML and Document Technologies: Market Report

Special Presentation
The Barbarian Legacy

Workshop 7
The Document as an Information Management Tool for Health Care

Workshop 8
The Evolving Synergy of Document Management and Knowledge Management

Lunch

1:30

Workshop 9
Managing Documents for Enterprise Printing

Workshop 10
Content, Component, and Document Management

Workshop 11
Document Management / Intranet Benchmark

Break

3:30

Workshop 12
Expanding the Scope of SGML

Workshop 13
Information Retrieval Benchmark Results

Workshop 14
How to Choose a Document Management System

Conference Program: Wednesday, October 15, 1997

8:30

General Session 3 - Document Software Analyst's Assessment: New Technology and Issues

Break

10:30

Workshop 15
Publishing from the Repository

Workshop 16
Delivering Strategic Documents on Multiple Media

Workshop 17
Using Document Management Technology for Managing Knowledge

Lunch

1:00

Workshop 18
Publishing Repositories and Retrieval

Workshop 19
Records Management

Workshop 20
New Document Display Technologies

2:15

General Session 4 - Closing Wrap-up

Go to Sunday

.

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[Documation '97 East - October 13-15, 1997, Hynes Convention Center, Boston, MA]

                   [Conference and Tutorials][Exposition][Exhibit Sales Info][Register] [Travel]
 [Register by Sept. 19 and SAVE! Register on-line NOW or call 781-871-9000.]
                   Session Descriptions

         .         Sunday Morning, 9:00 am-12:00 pm

 [Go to: ConferenceTutorial Descriptions

    [Emailbox]     A key part of all Documation events are the tutorials preceding
                   the Document Software Conference. These tutorials provide a way
 Expo and          for folks new to the technology to get up-to-speed quickly so
 Conference        they can get the most benefit from the main conference and from
 Location          the exhibits. Given by expert consultants, analysts, or
                   integrators these tutorials are a valuable educational
 Hynes Convention  experience. If you are an AIIM member you can receive credit
 Center            toward a "Masters of Technology" certification program. Below
 900 Boylston      are the topics to be covered.
 Street
 Boston, MA 02115  Tutorial 1
 Tel:              Introduction to Document Management
 617-954-7000
 Fax:                   Document Management is now crossing the threshold into
 617-954-2125           mainstream awareness. It is now on the agenda for many
                        organizations. This tutorial will provide a
                        practitioner's view of Document Management derived
 Exhibit Hours          from many years of implementing these solutions.
 Monday,                Topics covered will include a short history of
 October 13             document management systems, an overview of standard
 11 am - 6 pm           document management system components, how to select
                        partners for document management, common
 Tuesday,               implementation issues, document viewing approaches,
 October 14             workflow issues and opportunities, common integration
 11 am - 6 pm           points with other systems and the impact of the World
                        Wide Web.
 Wednesday,
 October 15             Instructor: Kurt Conrad, Senior Consultant, Workgroup
 10 am - 2 pm           Management, Inc.

 Conference Hours            Mr. Conrad is a Senior Consultant with
 Sunday-Tuesday              Workgroup Management, Inc., a company which
 October 12-14               specializes in enterprise document
 8:30 am - 5 pm              integration. Prior to that, he founded The
                             Sagebrush Group -- a consulting company
 Wednesday                   which focused on SGML, information policy,
 October 15                  and knowledge management -- and spent 10
 8:30 am - 3 pm              years with the Boeing Company where he
                             developed enterprise-wide document
                             production systems and spearheaded the use
                             of SGML within the Department of Energy. He
                             has also worked with a wide variety of
                             groups to resolve the organizational
                             problems that often plague large document
                             management and non-document initiatives
                             through the use of a stakeholder-focused
                             strategic planning process called AtStake.

                   Tutorial 2
                   The How To's of Knowledge Management

                        Wondering what knowledge management is really all
                        about, and how the practices associated with it can
                        improve productivity and enhance the competitiveness
                        of your organization? This tutorial provides a
                        no-nonsense introduction to the basics of knowledge
                        management and will cover such topics as:

                           * How to assess your knowledge management needs.
                           * How to model the resources in your organizational
                             knowledge base.
                           * How to pick technologies, methods, and tools that
                             meet your knowledge management needs.
                           * How to measure the effectiveness of your
                             knowledge management activities.
                           * How to select strategies for gaining acceptance
                             of knowledge management activities at all levels
                             of the organization.

                        Participants will learn how implementing knowledge
                        management strategies and practices can benefit their
                        organizations now, and help them identify and plan for
                        future needs. The session will examine various types
                        of initiatives for managing knowledge, including
                        benchmarking and best practices, customer-support and
                        help-desk implementations, and organizational learning
                        and cultural approaches. Participants will have an
                        opportunity to review a variety of commercially
                        available knowledge management applications and tools
                        and evaluate their usefulness for specific
                        organizational knowledge management needs.

                        Instructors: Philip C. Murray, Principal and
                        Co-founder, Knowledge Management Associates, Inc.

                             Mr. Murray is a principal and co-founder of
                             Knowledge Management Associates, Inc. and
                             Editor-in-Chief of Knowledge at Work, an
                             online journal about knowledge management.
                             He is co-author of CAP Ventures' in-depth
                             market report, The Practice of Knowledge
                             Management. He has served as editor-in-chief
                             of KM Briefs and KM Metazine, and co-founded
                             and developed the critically acclaimed
                             Electronic Document Report.

                             Mr. Murray has consulted for a variety of
                             businesses and publishers in the areas of
                             hypertext and electronic publishing and has
                             written extensively on electronic/print
                             publishing technology and knowledge
                             management at several major conferences,
                             including Seybold Seminars, Documation, and
                             ISKO (International Society for Knowledge
                             Organization). He is the author of From
                             Ventura to Hypertext, a critically acclaimed
                             book about converting print sources into
                             on-line hypertext documents.

                        Rebecca O. Barclay, Principal and Co-founder,
                        Knowledge Management Associates, Inc.

                             Ms. Barclay is a principal and co-founder of
                             Knowledge Management Associates, Inc., and
                             managing editor of Knowledge at Work, an
                             online journal about knowledge management.
                             She is co-author of CAP Ventures in-depth
                             market report, The Practice of Knowledge
                             Management. She formerly served as managing
                             editor of KM Briefs, KM Metazine, and the
                             critically acclaimed Electronic Document
                             Report. In addition to providing knowledge
                             management consulting services, she has
                             advised government and industry on ISO and
                             ANSI standards development and
                             implementation.

                             Ms. Barclay is co-author of Knowledge
                             Diffusion in the U.S. Aerospace Industry -
                             Managing Knowledge for Competitive Advantage
                             (Ablex, 1997). Her research interests
                             include knowledge management methodologies
                             and metrics, intellectual property issues in
                             an electronic environment, and US and
                             international information and technology
                             policy.

                   Tutorial 3
                   An Introduction to SGML, HTML, and XML

                        Are you wondering about the differences between SGML,
                        HTML and XML, and which one is right for your
                        information management applications? This tutorial
                        will define each and specify what their relationship
                        is in an information management and delivery
                        environment. An overview of current industry
                        applications that use them will be presented. A
                        description of the current types of tools that can be
                        used to create and deliver SGML, HTML, and XML
                        information will be discussed. Target audience: No
                        prerequisites. Intended for people who need to know
                        what these standards can be used for.

                        Instructor: Elaine Brennan, Information Architects,
                        Inc.

                   Tutorial 4
                   Corporate Documents: Viewing Format and
                   Delivery Strategies

                        There's a bewildering profusion of formats, systems,
                        and solutions for delivery documents electronically:
                        e-mail attachments and Internet fax; document format
                        viewers, PDF, and cutting edge Java-based viewers;
                        Web-based "pull," and Internet "push" systems,
                        document delivery servers, and more. This tutorial
                        will define and explain the range of delivery formats
                        and technologies, provide an overview of document
                        delivery systems on the market, and put the many
                        choices into context, using a matrix of user
                        requirements and technology capabilities. This is an
                        introductory-level tutorial.

                        Instructor: Adina Levin, Consultant, CAP Ventures

                             Ms. Levin is a consultant with the Compound
                             Document Management Consulting Service at
                             CAP Ventures, where she provides strategic
                             advice to vendors and end users regarding
                             opportunities and requirements for document
                             technologies on the Internet. She is
                             associate editor of The Gilbane Report on
                             Open Information and Document Systems. She
                             also manages a multi-client project on the
                             future of print, analyzing and quantifying
                             the long-term opportunities and threats of
                             electronic technologies on the markets for
                             paper and printing. Previously, Ms. Levin
                             tracked the markets for traditional and
                             digital publishing at BIS Strategic
                             Decisions.

         .         Sunday Afternoon, 1:00 pm-4:00 pm

                   Tutorial 5
                   Document Management and Web Integration

                        Traditional Document Management was hot at the last
                        western Documation show, and the industry is abuzz
                        with debate over what it encompasses, how it can be
                        applied, and implementation challenges. The intent of
                        these tutorials are educational in nature, designed to
                        be a precursor for anyone needing to understand the
                        basics of document management, its benefits, and
                        trends.

                        This session will focus on the Web-based
                        implementation issues, such as stateful connections,
                        Java, inheriting client/server search forms, and
                        others. Site content management is also an area of
                        interest, and the session will discuss the varying
                        approaches and the implications from an implementation
                        perspective.

                        Instructors:
                        Jeetu Patel, Senior Systems Analyst, Doculabs

                             Mr. Patel has consulting and development
                             experience in technologies such as imaging,
                             workflow, COLD, and the Internet for both
                             the departmental and enterprise-wide
                             client/server environments. He has a
                             thorough understanding of network
                             interconnectivity and the impact of imaging
                             and workflow applications on networks. He
                             has co-authored in several articles in
                             publications such as Imaging Magazine and
                             INFORM magazine (the trade publication of
                             AIIM) concerning benchmark testing of
                             different hardware and software solutions
                             for the document management conferences,
                             including AIIM, Xplor, Database/Client
                             Server World, Imaging Expo, Internet Expo,
                             and many others. Prior to Doculabs, Mr.
                             Patel worked as a consultant/analyst for the
                             College of Nursing at the University of
                             Illinois at Chicago. He also worked as a
                             systems engineer at Cert-Aire Technical
                             Services, Inc., where he developed testing
                             software for air moving equipment.

                        Emeka Ojukwu, Senior Research Analyst, Doculabs

                             At Doculabs, Mr. Ojukwu is a technical
                             specialist for testing and consulting. He
                             has considerable development and consulting
                             experience in systems applications for
                             departmental and enterprise wide
                             client/server environments, particularly in
                             financial and banking systems. He also
                             participates in many of Doculabs' benchmark
                             studies and product evaluation programs, and
                             has been the lead analyst on its recent
                             workflow performance testing.

                             Before joining Doculabs, Emeka worked as a
                             consultant for SEI Information Technology in
                             Chicago, where he was involved in the
                             development and implementation of many
                             systems designed for automating
                             data-intensive manual processes. His
                             customers included ABN-AMRO, Searle
                             Pharmaceutical, The Northern Trust Co., and
                             Navigation Technologies.

                   Tutorial 6
                   Information Assets Management

                        Managing the exponential growth of documents has
                        caused a large quantity of software solutions to be
                        developed. The term document is used in this
                        presentation to mean any form of information, be it a
                        hard copy piece of paper or a electronic file
                        containing a word processing document, engineering
                        drawing, video, or sound. These software solutions are
                        designed to control the entire document life cycle,
                        from creation to active use in a business process to
                        archival and, ultimately, to destruction. They aim to
                        help an enterprise manage information as an asset, and
                        in today's market, they have labels like document
                        management, records management, imaging, and workflow
                        systems.

                        There are problems with these systems, however, such
                        as overlapping functionality, lack of integration, and
                        no single source vendor. One way to address these
                        problems is to think of the individual technologies as
                        part of an application called an Information Assets
                        Management System.

                        This tutorial focuses on Information Assets
                        Management. It defines the concept; explains how
                        workflow, records management, document management, and
                        imaging technologies are integrated into one
                        application; and describes the benefits that it can
                        bring to a business enterprise.

                        Instructors:
                        Lowrie W. McIntosh, PE, CRM, MIT, Infologics, Inc.

                             Mr. McIntosh is president/founder of
                             Infologics, Inc., suppliers of the
                             Electronic Records System (ERS). He has
                             achieved international recognition for his
                             work as an information systems professional.
                             For more than 20 years, he has pioneered new
                             approaches to records and information
                             management, and has designed comprehensive
                             systems for some of the country's largest
                             multinational companies. Among his
                             accomplishments are the development of
                             software systems for computerized records
                             management.

                             Mr. McIntosh's contributions have included
                             works in McGraw Hill's Encyclopedia of
                             Science and Technology and The Industrial
                             Engineering Handbook. He is co-author of
         .                   "Information Assets Management" white paper
                             and holder of the patent for a Uniform
                             Subject Classification (USC) system.

                        Dave Weldon, Vice President Technology, Infologics,
                        Inc.

                             Mr. Weldon has achieved recognition in
                             software technologies. He has over 17 years
                             of information technology management
                             experience and applications development.
                             Coming from a consulting firm specializing
                             in the design, construction, and
                             implementation of custom client/server
                             applications, Mr. Weldon joined Infologics,
                             Inc. as vice president technology. There he
                             spearheaded the development of versions IV
                             and V of the Electronic Records System
                             (ERS), an integrated solution for document
                             management, records management, and imaging.
                             He is co-author of "Information Assets
                             Management" white paper and brings the
                             knowledge and perspective of applications
                             management to his audience.

                   Tutorial 7
                   A Tour of W3C (World Wide Web Consortium) Standards

                        The W3C has enormous influence these days. They are
                        the primary arbiter of HTML, and are the only real
                        protection users have from being at the mercy of
                        different software vendors who naturally have a
                        special interest in what form Web related standards
                        take. The W3C serves as a forum for Microsoft,
                        Netscape and others to hash out their differences. It
                        is not just which HTML tags should be in new versions
                        of HTML and how they should work that the consortium
                        needs to be concerned with, however. Standards for
                        "extensible HTML" (XML), "Cascading Style Sheets"
                        (CSS), and metadata (RDF) are critical components of
                        future intranet applications. No one should be
                        designing any kind of document system on an intranet
                        without an understanding of what is going to be coming
                        out of the W3C efforts. This tutorial will take you on
                        a tour of the standards work that is going on at the
                        W3C and explain what it means to you.

                        Instructor: Tim Bray, Principal, Textuality

                             In 1986 Mr. Bray became the manager of the
                             New Oxford English Dictionary Project at the
                             University of Waterloo. In 1989, he and two
                             project colleagues founded Open Text
                             Corporation. At Open Text, Mr. Bray
                             performed a variety of executive and
                             engineering tasks, most visibly the creation
                             of the Open Text Index of the World Wide
                             Web. Mr. Bray opened an independent
                             consulting practice under the name of
                             Textuality in 1996. He consults in the areas
                             of publishing technology, large-scale Web
                             architectures, and information retrieval. He
                             also serves as co-editor of the World Wide
                             Web Consortium's "Extensible Markup Language
                             (XML)" standard, and as editor of The
                             Gilbane Report.

                   Tutorial 8
                   Choices: Document Management, Groupware, and Workflow

                        Technology convergence has been one of the hot issues
                        over the last year as a wide variety of technologies
                        and systems step up to solve organizations' business
                        process and information management problems. Document
                        management systems, groupware, workflow systems and
                        Internet-based systems all offer solutions in this
                        space. This tutorial gives managers and IT
                        professionals the information they need to understand
                        the issues and make the right choices among these
                        various tools.

                        We'll look at groupware tools, document management
                        systems, workflow tools, and the emerging hybrid
                        systems such as Lotus Domino.Doc and the recent
                        integrations between Netscape and document management
                        systems. We'll survey the capabilities of these
                        systems and the types of problems each solves. We'll
                        discuss the difference between deploying a system for
                        a particular application and deploying an
                        infrastructure system. Since this field is changing so
                        rapidly, you'll be faced with migration challenges.
                        We'll cover these issues and discuss how the Internet
                        and its technologies affect them.

                        Instructor: Lee Fife, Consultant

                             Mr. Fife is an independent consultant who
                             specializes in distributed document systems.
                             He provides a variety of services to
                             companies ranging from strategic product
                             direction through tactical development
                             decisions to product architecture and
                             development. In this work, he helps clients
                             understand the confluence of object
                             technologies with document centered
                             technologies such as intranets, publishing,
                             and information retrieval and how these
                             technologies can be used to address crucial
                             business problems. Mr. Fife has a long-term
                             interest in making information available and
                             accessible to people in their daily lives
                             and jobs. He has focused on enabling access
                             to distributed stores of document
                             information and on using document structure
                             to improve user performance. In a variety of
                             management and technical positions including
                             director of engineering at Interleaf,
                             director of engineering at OpenDisc Systems,
                             and chief architect at Avalanche Development
                             Company, he has been responsible for the
                             design, implementation, and deployment of a
                             variety of products ranging from SGML
                             conversion products to distributed document
                             middleware.

 [Go to Monday]                                    .


         .         Monday Morning, 8:30 am-12:00 pm

 [Go to: ConferenceGeneral Session 1

    [Emailbox]     State of the Industry

                        Our state of the industry session will bring you
                        up-to-date on the latest technology, trends and
 Expo and               strategies for implementing document management
 Conference             solutions. The session will open with Conference Chair
 Location               Frank Gilbane's analysis of the critical developments
                        of the past year, sharing recent research on how
 Hynes Convention       document software is being used in corporate
 Center                 environments, and providing insight on what to
 900 Boylston           consider when making strategic and near-term
 Street                 purchasing decisions. Senior managers representing
 Boston, MA 02115       some of the leading vendors of document software
 Tel:                   solutions will debate where the market is and where
 617-954-7000           the technology is going.
 Fax:
 617-954-2125           Moderator: Frank Gilbane, Conference Chair

                             Mr. Gilbane, director of CAP Ventures'
 Exhibit Hours               Document Software Strategies Consulting
 Monday,                     Service, has over 20 years' experience in
 October 13                  adapting computer technology to business
 11 am - 6 pm                problems, including over 15 years management
                             and consulting in the publishing software
 Tuesday,                    and document management industry. Founder
 October 14                  and former president of Publishing
 11 am - 6 pm                Technology Management, Inc., Mr. Gilbane is
                             founder and chair of the Documation
 Wednesday,                  conferences in the US and Europe, and
 October 15                  founder of The Gilbane Report on Open
 10 am - 2 pm                Information and Document Systems. He is a
                             member of the Board of Advisors to SGML Open
 Conference Hours            and served on the editorial advisory boards
 Sunday-Tuesday              of the CALS Journal and Print On Demand
 October 12-14               Business Magazine.
 8:30 am - 5 pm
                        Speakers:
 Wednesday              Frank Gilbane, Director, CAP Ventures
 October 15
 8:30 am - 3 pm         Steven R. Vana-Paxhia, President, CEO, and Director,
                        Inso Corporation

                             Mr. Vana-Paxhia became president and chief
                             executive officer of InfoSoft International
                             at the time of the company's initial public
                             offering in March 1994. InfoSoft
                             International was formerly the software
                             division of Houghton Mifflin Company. As of
                             May, 1995, InfoSoft International, Inc.
                             changed its name to Inso Corporation. Mr.
                             Vana-Paxhia joined Houghton Mifflin in 1990
                             as director of the software division. He was
                             elected vice president in April 1991. He
                             also founded and was chairman of PUBNET, the
                             publishing industry's book ordering and
                             fulfillment network.

                             He received his bachelor's degree from the
                             State University of New York, Cortland. He
                             holds a master's of education administration
                             from SUNY, Albany, and an MBA from the
                             Rochester Institute of Technology.

                        Bill Lane, Vice President, Marketing for Document
                        Management, FileNet

                        Priscilla Emery, Senior Vice President, AIIM

                        Dan Bricklin, CEO, Trellix

         .         Monday Afternoon, 1:30 pm-5:00 pm

         .         Workshop Descriptions

                   Workshop 1
                   Projectware: Collaboration and Document Management

                        Collaborative computing, or groupware, used to be a
                        niche. It was what Lotus Notes did. Over the last year
                        this part of the market has exploded; intranets have
                        suddenly made the use of documents for collaboration
                        more possible and effective than ever before. So,
                        groupware companies are adding document management
                        capabilities and document management companies are
                        adding collaboration. The result is a new product
                        category - "projectware" - that allows users to manage
                        the documents, discussions, and workflows surrounding
                        business processes.

                        We have assembled a panel of leading vendors offering
                        these new breeds of systems so that we can find out
                        how the systems differ, and how this whole area
                        differs from first generation document management. The
                        session is structured to allow ample time for members
                        of the audience to test and extend the presentations
                        from the panel. The goal is to give conference
                        attendees a clearer idea of what these new systems do,
                        and of how the competitors are positioned against each
                        other.

                        Moderator: Bill Zoellick, Director, CAP Ventures

                             Mr. Zoellick is a member of CAP Ventures'
                             Document Software Strategies Consulting
                             Service. Previously he was director of
                             business development for Interleaf. Prior to
                             that he was president of Avalanche
                             Development Company, now an Interleaf
                             subsidiary. He serves on AIIM's Emerging
                             Technology Advisory Group and speaks
                             frequently on industry issues and
                             directions.

                        Speakers:
                        David Weinberger, Ph.D., Vice President of Strategic
                        Marketing, Open Text Corporation

                             Dr. Weinberger is vice president of
                             strategic marketing for Open Text
                             Corporation. Before that, he was founder and
                             president of Evident Marketing, Inc. a
                             strategic marketing communications
                             consultancy and edited The Gilbane Report.
                             Previously, he was a vice president at
                             Interleaf, Inc. Before that, Dr. Weinberger
                             was an assistant professor of philosophy at
                             a New Jersey state college for five years.
                             He has published two books, one on
                             philosophical considerations of the arms
                             race and the other on programming in LISP.

                             Dr. Weinberger speaks frequently on the
                             future of documents at conferences such as
                             Documation, Comnet, Seybold, AIIM, Xplor,
                             and Comdex. He writes frequently for Wired
                             and has been published in a wide range of
                             magazines including The New York Times,
                             Smithsonian, and TV Guide, as well as having
                             written for many of the major computer
                             magazines. He is on the Seybold Conference
                             Advisory Board, the World Congress of
                             Philosophy advisory board and is a member of
                             AIIM's Emerging Technologies Advisory Group.

                        Tim Kounadis, Product Marketing Manager, Domino
                        Document Manager

                             Mr. Kounadis is Product Marketing Manager
                             for Domino Document Manager, a newly
                             announced document management solution from
                             Lotus Development. Previous positions
                             include marketing positions at Computer
                             Associates and Access Technology.

                        Owen Carton, Vice President of Marketing, FrontOffice
                        Technologies

                             Mr. Carton is vice president at FrontOffice
                             Technologies, a Silicon Valley-based
                             developer of document management and
                             workgroup collaboration software for use
                             with Microsoft Exchange. Mr. Carton has made
                             expert corporate presentations on the
                             subject of technology adoption and workplace
                             integration throughout the US and Europe,
                             and has been a guest speaker at several US
                             and European universities. For eight years
                             previous to FrontOffice, he held senior
                             management positions at Microsoft
                             Corporation. Mr. Carton was responsible for
                             the successful positioning, launch, and
                             market acceptance of Microsoft Access as
                             well as other Microsoft products. He holds a
                             Master of International Business, and a
                             Bachelor of Computer Science.

                   Workshop 2
                   Metadata for Networked Information

                        As the volume of information that's available on the
                        Web continues to grow exponentially, so, too, does our
                        need for standard ways of describing that information
                        so that it can be accessed, exchanged, and processed
                        by either humans or computers. This session focuses on
                        the use of metadata for such purposes. We'll talk at
                        the practical rather than theoretical level about
                        metadata and the kinds of information processing tasks
                        that it makes possible. We'll also explore the key
                        issues associated with defining standard metadata
                        schemes, and examine the considerations that software
                        vendors must take into account when building tools and
                        systems that make use of metadata for resource
                        description. We'll also bring you up to date on
                        current initiatives within the W3C and elsewhere to
                        develop standards for the expression of metadata.

                        Moderator: Mary Fletcher Laplante, Director, CAP
                        Ventures

                             Ms. Laplante manages CAP Ventures' strategic
                             consulting service covering the electronic
                             document publishing market. Her career
                             includes 13 years' experience in the
                             electronic publishing industry. Previously,
                             she was the executive director of SGML Open,
                             the international consortium of suppliers
                             whose products and services support SGML.
                             Prior to joining SGML Open, she developed
                             and managed a consulting practice providing
                             marketing and technical expertise in
                             publishing-related applications and
                             technologies.

                        Speakers:
                        Tim Bray, The Gilbane Report, Textuality

                             In 1986 Mr. Bray became the manager of the
                             New Oxford English Dictionary Project at the
                             University of Waterloo. In 1989, he and two
                             project colleagues founded Open Text
                             Corporation. At Open Text, Mr. Bray
                             performed a variety of executive and
                             engineering tasks, most visibly the creation
                             of the Open Text Index of the World Wide
                             Web. Mr. Bray opened an independent
                             consulting practice under the name of
                             Textuality in 1996. He consults in the areas
                             of publishing technology, large-scale Web
                             architectures, and information retrieval. He
                             also serves as co-editor of the World Wide
                             Web Consortium's "Extensible Markup Language
                             (XML)" standard, and as editor of The
                             Gilbane Report.

                        Steven J. DeRose, Ph.D., Chief Scientist, Inso Corp.

                             Dr. DeRose's hypermedia work began in 1979.
                             In 1989, he completed his Ph.D. at Brown
                             University and co-founded Electronic Book
                             Technologies. He designed DynaText, the
                             first SGML online delivery engine and other
                             EBT products. He is now Chief Scientist for
                             Inso, EBT's parent company. He is active in
                             standards with ISO, the TEI, SGML Open, and
                             with W3C as co-editor of the XML linking
                             specification (XLL). He is a frequent
                             speaker in industry and academe, and has
                             written many papers and two books: Making
                             Hypermedia Work: A User's Guide to HyTime
                             (with David Durand) and The SGML FAQ Book.

                        TBD, Microsoft

                   Workshop 3
                   Documents and Content Management for
                   Intranets and Extranets

                        Intranets are a powerful platform for publishing
                        corporate information, and they are a way to provide
                        broader access to corporate repositories. Extranets
                        take this information and expose it to business
                        partners and customers. In this session, we will
                        explore the relationship between web content
                        management and intranet-enabled document management,
                        and examine the new applications and technical
                        requirements for extranet publishing.

                        Moderator: Adina Levin, Consultant, CAP Ventures

                             Ms. Levin is a consultant with the Compound
                             Document Management Consulting Service at
                             CAP Ventures, where she provides strategic
                             advice to vendors and end users regarding
                             opportunities and requirements for document
                             technologies on the Internet. She is
                             associate editor of The Gilbane Report on
                             Open Information and Document Systems. She
                             also manages a multi-client project on the
                             future of print, analyzing and quantifying
                             the long-term opportunities and threats of
                             electronic technologies on the markets for
                             paper and printing. Previously, Ms. Levin
                             tracked the markets for traditional and
                             digital publishing at BIS Strategic
                             Decisions.

                        Speakers:

                        Dr. Jothy Rosenberg, NovaSoft Systems, Inc.

                        Max Panjwani, NetRight Technologies, Inc.

                        Bob Schoettle, Wayfarer

                   Workshop 4
                   Information Retrieval and Knowledge Management

                        Information retrieval has become a fundamental
                        requirement on intranets and in document management
                        systems. At the same time, the information retrieval
                        market has become very competitive. Consequently,
                        leading vendors in this area have begun to use their
                        information retrieval capabilities in new ways. In
                        particular, they are restructuring their companies and
                        products to offer "knowledge management" systems. In
                        this session we bring together senior management from
                        three companies leading this transition from
                        information retrieval to knowledge management. We will
                        ask them some tough questions. Is there more to this
                        change than "marketecture?" What do knowledge
                        management products offer the customer? Where is the
                        opportunity for each of their companies and for VARs
                        and integrators using their products?

                        How is each of them going to take business away from
                        the other two companies represented on the panel? Or
                        is this new market so big that they all can play? A
                        subsequent moderated discussion will allow the
                        audience to check the panelists assertions and raise
                        other questions about the transformation of
                        information retrieval into knowledge management.

                        This session complements James Watson's subsequent
                        workshop entitled "Information Retrieval Benchmark
                        Results," where we look at the capabilities and
                        features of current information retrieval products.

                        Moderator: Bill Zoellick, Director, CAP Ventures

                             Mr. Zoellick is a member of CAP Ventures'
                             Document Software Strategies Consulting
                             Service. Previously he was director of
                             business development for Interleaf. Prior to
                             that he was president of Avalanche
                             Development Company, now an Interleaf
                             subsidiary. He serves on AIIM's Emerging
                             Technology Advisory Group and speaks
                             frequently on industry issues and
                             directions.

                        Speakers:
                        Eric Goodwin, Fulcrum Technologies

                        Charlie Rabie, Vice President, Software Products,
                        Dataware Technologies

                             Mr. Rabie is vice president, software
                             products for Dataware Technologies, a
                             software and services company providing
                             leading CD-ROM, Internet, and information
                             management solutions to government and
                             Fortune 500 Corporations. Previously he was
                             president of Megalith Technologies Inc., an
                             Ottawa based firm doing business for
                             Dataware Technologies in Canada

                             Prior to founding Megalith, Mr. Rabie
                             lectured on a full-time basis at McGill
                             University and was employed for 13 years
                             with Monenco, an international engineering
                             consulting firm. He has a Masters Degree in
                             Computer Science from Concordia University
                             in Montreal.

                        Dan Agan, Excalibur Technologies Corp.

                   Workshop 5
                   XML Applications: Using the New Standard

                        SGML has expanded rapidly to the web through the use
                        of a relatively new standard: XML. The ease of XML has
                        allowed vendors to quickly develop tools to support
                        the standard. And users are seeing immediate benefit
                        in its incorporation into their intranet and Internet
                        applications. This session will identify ways XML can
                        be used and how new business applications are
                        incorporating this standard in areas where SGML was
                        once considered not appropriate. The development of
                        XML brings SGML to a new level of users and
                        applications.

                        Moderator: Robin A. Tomlin, Executive Director, SGML
                        Open

                             Ms. Tomlin is the executive director for
                             SGML Open, the international industry
                             consortium dedicated to promoting SGML. She
                             is responsible for the overall leadership of
                             the consortium and management of the
                             business operation. Most recently, she was
                             an executive manager of marketing for the
                             Intergraph Corporation, a sponsor member of
                             SGML Open. Her responsibilities included
                             product and industry marketing, strategic
                             third party relationship management, and
                             business development for the corporate
                             document management technology. Prior to
                             Intergraph, Ms. Tomlin was the director of
                             marketing for Datalogics, Inc. and
                             established the SGML consulting services
                             group for the company. Before joining
                             Datalogics, she worked for Navy Publishing
                             and Printing Service where she managed
                             publishing systems supporting the CALS
                             initiative. She has been involved in the
                             publishing industry for the past 15 years
                             and much of that time has been dedicated to
                             the understanding, promotion, and
                             implementation of SGML.

                             Ms. Tomlin holds a BS degree from James
                             Madison University.

                        Speakers:
                        Bertrand MClase, Ph.D., President and CEO, GRIF SA

                             Dr. MClase founded GRIF SA in 1991. He is a
                             specialist in software technology and has
                             concentrated specifically on technologies
                             for handling structured information. He is
                             at the origin of the wide acceptance of SGML
                             in Europe for which he designed the first
                             easy to use editor. Dr. MClase is at the
                             origin of the first authoring tool based on
                             the two new emerging standards, XML
                             (eXtensible Markup Language) and CSS
                             (Cascading Style Sheets). GRIF SA is the
                             first vendor to provide a full XML/CSS
                             authoring tool. Dr. MClase worked at INRIA
                             as director of research for seven years. He
                             holds a Ph.D. in Computer Science from the
                             University of Paris.

                        John Tigue, Data Channel

                        TBD

                   Workshop 6
                   Documents and Content Delivery for
                   Intranets and Extranets

                        Push technology went from media darling to media dog
                        in Andy Warhol's proverbial 15 minutes. Beyond the
                        hype, using Internet technology to distribute
                        documents and information, within an organization,
                        with partners and with customers, is a powerful and
                        practical concept that is here to stay. In this
                        session, we will examine several very different
                        methods of distributing documents and information in
                        an intranet or extranet. Audience members will get a
                        better sense of how the different types of electronic
                        delivery options relate to their own needs and
                        objectives.

                        Moderator: Adina Levin, Consultant, CAP Ventures

                             Ms. Levin is a consultant with the Compound
                             Document Management Consulting Service at
                             CAP Ventures, where she provides strategic
                             advice to vendors and end users regarding
                             opportunities and requirements for document
                             technologies on the Internet. She is
                             associate editor of The Gilbane Report on
                             Open Information and Document Systems. She
                             also manages a multi-client project on the
                             future of print, analyzing and quantifying
                             the long-term opportunities and threats of
                             electronic technologies on the markets for
                             paper and printing. Previously, Ms. Levin
                             tracked the markets for traditional and
                             digital publishing at BIS Strategic
                             Decisions.

                        Speakers:
                        Judy Kirkpatrick, Adobe Systems, Inc.

                        Alex Blum, Vice President Business Development,
                        FirstFloor Software

                             Mr. Blum currently serves as vice president
                             business development for FirstFloor. Prior
                             to joining the company, Blum served as vice
                             president of sales and marketing for Sierra
                             Software, Inc., now known as Borealis, and
                             one of the leading providers of customer
                             asset management software. Mr. Blum also
                             served as director of sales for Sales
                             Technologies, a Dun and Bradstreet
                             corporation, and regional vice president for
                             After Hours Software, Inc. He holds a BS in
                             mechanical engineering from the University
                             of Colorado and an MBA from Seattle
                             University.

                             FirstFloor is the leading provider in
                             web-based business document delivery
                             solutions for application developers. The
                             FirstFloor Smart Delivery product line
                             enables the delivery of up-to-date documents
                             and web pages so users have only the
                             information they need, when they need it.
                             FirstFloor's application customers include
                             Aurum, Calico Technology, CorNet
                             International, Market Power, PowerCerv,
                             SalesBook, SalesKit, Sales Technology,
                             Saratoga Systems, and The Vantive
                             Corporation.

                        Robert Krauss, Tumbleweed Software

 [Go to Tuesday]                                   .


         .         Tuesday, Morning, 8:30 am-12:00 pm

 [Go to: ConferenceGeneral Session 2

    [Emailbox]     Document Management Implementor Forum

                        This session continues our tradition of ensuring a
                        balanced dialog between users and suppliers of
 Expo and               document systems. You will hear the most knowledgeable
 Conference             and experienced users of document software discuss
 Location               what was easy to implement, what was hard, what was
                        successful, and what was not. Topics will include
 Hynes Convention       internal selling of document management, vendor
 Center                 negotiation, product interoperability, cultural
 900 Boylston           challenges, and organizational issues. Key issues will
 Street                 include what kinds of user requirements were common
 Boston, MA 02115       across applications, how these requirements were met,
 Tel:                   and whether user expectations and strategies had to be
 617-954-7000           modified after "real-world" experience, and how
 Fax:                   intranet technology can and cannot be used.
 617-954-2125
                        Moderator: Frank Gilbane, Conference Chair

 Exhibit Hours          Speakers:
 Monday,                John Sroka, Director of Information Services, Ballard
 October 13             Spar Andrews and Ingersoll
 11 am - 6 pm
                        Brian Jones, Vice President Product Management and New
 Tuesday,               Business Development, Fidelity Investments
 October 14
 11 am - 6 pm                Mr. Jones is vice president product
                             management and new business development for
 Wednesday,                  Fidelity Investments correspondence
 October 15                  services, a division of Fidelity
 10 am - 2 pm                Investments.

 Conference Hours            Fidelity Investments is the nation's largest
 Sunday-Tuesday              mutual fund company and one of the leading
 October 12-14               providers of financial services. Fidelity
 8:30 am - 5 pm              offers investment management, retirement,
                             brokerage, and shareholder services directly
 Wednesday                   to individuals and institutions, and through
 October 15                  financial intermediaries. At July 31, 1997,
 8:30 am - 3 pm              Fidelity had total managed assets of $585.9
                             billion. Mr. Jones is responsible for
                             product planning and development in the
                             areas of publishing, document management,
                             and document services.

                        John Battista, Rhone-Poulenc SA

                   Special Presentations

                   A State-of-the-Market Report on SGML

                        Ten years have passed since the adoption of SGML as an
                        international standard (ISO 8879). In that decade,
                        SGML has come a long way from early implementations in
                        which it served primarily as a substitute for
                        proprietary publishing system markup. SGML now enables
                        a wide range of sophisticated applications that go
                        beyond traditional publishing, including management of
                        large-scale collections of structured information,
                        expression of metadata for locating electronic
                        resources, and automatic transportation of data
                        between critical business processes. Extensible Markup
                        Language (XML), a derivative of SGML developed last
                        year specifically for managing and delivering
                        structured information on the Web, is increasing the
                        momentum behind the innovative use of structured data
                        in business applications. In response to the
                        increasing demand for a definitive statement of
                        opportunities associated with SGML adoption, CAP
                        Ventures has researched and published a major
                        multi-client study on SGML markets and applications.

                        In this presentation, we highlight some of the key
                        findings from the primary end-user research on which
                        the study is based, with an emphasis on document
                        management applications for structured information.
                        The topics that we expect to cover include SGML
                        adoption trends, early indicators of XML market
                        activity, the impact of HTML and XML on SGML market
                        growth, and user expectations regarding document
                        management product functionality. This is a must-do
                        session for all SGML "stake-holders", users and
                        vendors alike.

                        Speaker: Mary Fletcher Laplante, Director, CAP
                        Ventures

                             Ms. Laplante manages CAP Ventures' strategic
                             consulting service covering the electronic
                             document publishing market. Her career
                             includes 13 years' experience in the
                             electronic publishing industry. Previously,
                             she was the executive director of SGML Open,
                             the international consortium of suppliers
                             whose products and services support SGML.
                             Prior to joining SGML Open, she developed
                             and managed a consulting practice providing
                             marketing and technical expertise in
                             publishing-related applications and
                             technologies.

                   The Barbarian Legacy

                        The Web and intranets have brought about enormous
                        changes in the way document systems are used and sold.
                        Speaking at Documation Canada in early 1996, Bill
                        Zoellick compared the changes in the document systems
                        market to the crossing the Rhine by barbarians early
                        in the fifth century, on their way to sack Rome and
                        change the course of civilization. In short, the
                        changes are big, all-encompassing, and create new
                        opportunities while foreclosing others.

                        We are now almost two years into the invasion by
                        intranet barbarians, and it is possible to pick out
                        some of the effects. New buyers are coming into the
                        market, existing buyers are using document systems in
                        different ways, and there are many new vendors and
                        tools available to buyers.

                        Bill Zoellick has been observing and commenting on the
                        intranet invasion ever since first calling the
                        market's attention to it. In this session he picks out
                        what he sees as the most important trends and shifts
                        over the past two years. He also looks ahead to
                        predict what is to come in the next couple of years.
                        Whether you are a vendor, an integrator, or a company
                        buying document systems, you will find Bill's focus on
                        the big issues and trends to be both thought provoking
                        and useful.

                        Speaker: Bill Zoellick, Director, CAP Ventures

                             Mr. Zoellick is a member of CAP Ventures'
                             Document Software Strategies Consulting
                             Service. Previously he was director of
                             business development for Interleaf. Prior to
                             that he was president of Avalanche
                             Development Company, now an Interleaf
                             subsidiary. He serves on AIIM's Emerging
                             Technology Advisory Group and speaks
                             frequently on industry issues and
                             directions.

                   Workshop 7
                   The Document as an Information Management
                   Tool for Health Care

                        In the transition from paper to electronic health
                        records, documents remain central to medical practice.
                        This panel will describe The Kona Proposal for
                        healthcare record exchange that, while based on SGML,
                        uses a layered architecture that allows exchange of
                        all types of documents from scanned images to
                        highly-structured text. Participants will demonstrate
                        document workflow and interchange in a mixed,
                        distributed healthcare environment.

                        Moderator: Liora Alschuler, The Word Electric

                             Ms. Alschuler is a consultant and writer
                             specializing in the application of SGML in
                             healthcare information systems. She is the
                             author of ABCD...SGML: A User's Guide to
                             Structured Information, International
                             Thomson Computer Press, 1995.

                             She is active in the HL7 SGML SIG which is
                             developing standards for the application of
                             SGML to healthcare information exchange. She
                             was the project manager for Operation
                             Jumpstart which created the Kona
                             Architecture, a proposal for scaleable
                             exchange of SGML-encoded clinical records,
                             and she is developing a proposal for
                             application of SGML and XML to claims
                             attachment processing. She has spoken on
                             hypertext and SGML at local, regional,
                             national, and international conferences and
                             she writes often for Seybold publications.
                             She is a member of the W3C XML Special
                             Interest Group and of SGML Open.

                        Speakers:
                        Rachael Sokolowski, Project Manager, Kurzweil Applied
                        Intelligence, A Division of Lernout and Hauspie

                             Ms. Sokolowski is the principal
                             investigator, system architect, and project
                             manager of "Open, Voice-Enabled, Structured
                             Medical Information", a two year research
                             grant from the National Institute of
                             Standards and Technology (NIST) Advanced
                             Technology Program. The focus of the
                             research is a reporting system that produces
                             encounter notes dictated by clinicians in
                             SGML and employs CORBA to distribute the
                             data. She is the inventor on two patents and
                             a third patent is pending. Ms. Sokolowski is
                             a co-chair of the Health Level 7 (HL7) SGML
                             Special Interest Group (SIG).

                             As part of the grant, Kurzweil Applied
                             Intelligence is building a prototype
                             "front-end" for computer-based patient
                             records (CPRs). This prototype combines text
                             inputs to produce structured electronic
                             documents that can be interfaced to a CPR,
                             clinical data repository, or other medical
                             information system, either proprietary or
                             open. Clinicians will be able to use this
                             system to simultaneously document the
                             current case, retrieve relevant medical
                             information from the data repository, and
                             initiate other computer-based operations,
                             e.g., electronic prescription generation.

                        Anil Sethi, Chief Executive and Technology Officer,
                        Sequoia Software Corporation

                             Mr. Sethi has over twelve years' computer
                             industry experience, including engineering
                             positions at Hewlett-Packard Company and
                             Apple Computer. He successfully acquired
                             contracts and designed imaging systems for
                             the State of Maryland, University Hospital,
                             CCF, The SurgiCenter, and Kaiser. As a
                             biomedical engineer applying computers to
                             medicine, he understands issues associated
                             with medical informatics. Mr. Sethi
                             performed his graduate work at the Johns
                             Hopkins Hospital in the area of Clinical
                             Engineering. As an AIIM committee member, he
                             has worked on ISO Standards in the areas of
                             forms design, compound document file
                             headers, and bi-level image compression. As
                             a voting member of ANSI-HL7, he regularly
                             participates in health care standard setting
                             meetings.

                        TBD

                   Workshop 8
                   The Evolving Synergy of Document Management
                   and Knowledge Management

                        Knowledge management is an enterprise-wide strategy
                        for turning individual knowledge and explicit
                        information assets into results that are expressed
                        both as improved individual performance and corporate
                        competitiveness. Many of the functions of document
                        management - access, analysis, production, management,
                        and delivery of information - play a key role in how
                        effectively we manage knowledge. However, Web-based
                        technologies and the incorporation of document
                        management functions into operating systems are
                        changing not only the look but also the purpose (and
                        value) of document management. A panel of experts will
                        offer their perspectives on knowledge management as a
                        strategy for integrating document management into
                        overall corporate objectives.

                        Moderator: Philip C. Murray, Principal and Co-founder,
                        Knowledge Management Associates, Inc.

                             Mr. Murray is a principal and co-founder of
                             Knowledge Management Associates, Inc. and
                             editor-in-chief of Knowledge at Work, an
                             online journal about knowledge management.
                             He is co-author of CAP Ventures' in-depth
                             market report, The Practice of Knowledge
                             Management. He has served as editor-in-chief
                             of KM Briefs and KM Metazine, and co-founded
                             and developed the critically acclaimed
                             Electronic Document Report.

                             Mr. Murray has consulted for a variety of
                             businesses and publishers in the areas of
                             hypertext and electronic publishing and has
                             written extensively on electronic/print
                             publishing technology and knowledge
                             management at several major conferences,
                             including Seybold Seminars, Documation, and
                             ISKO (International Society for Knowledge
                             Organization). He is the author of From
                             Ventura to Hypertext, a critically acclaimed
                             book about converting print sources into
                             on-line hypertext documents.

                        Speakers:
                        Brian Newman, Business Consultant, Quintus Corp.

                             Mr. Newman is a knowledge management expert
                             currently implementing vertical market
                             knowledge management strategies. He is the
                             founder, host and moderator of the
                             internationally recognized Knowledge
                             Management Forum, an Internet-based
                             community of practice working on developing
                             a better understanding of the theories,
                             methods and practices which collectively
                             have become known as knowledge management.

                        Steven Kaye, Senior Vice President of Business
                        Development, KnowledgeX, Inc.

                             Mr. Kaye has nearly twenty years experience
                             in the high tech and electronics fields. As
                             senior vice president of business
                             development, Mr. Kaye oversees all of
                             KnowledgeX's sales, marketing, and
                             third-party relationship activities. His
                             accomplishments include the branding and
                             launch of KnowledgeX's premiere product
                             line, bringing to market a highly
                             competitive group of SAP complementary
                             products and the creation of global product
                             distribution infrastructure.

                             Previously, he also served as vice president
                             of ISV/OEM sales for KnowledgeWare, and vice
                             president of business development for
                             KASEWORKS, Inc., a visual software design
                             company.

                             He has been instrumental in the
                             implementation of best practices for
                             results-oriented market assessment and has
                             instituted competitive knowledge management
                             methodologies and tools to identify and
                             secure licensing agreements with IBM,
                             Microsoft, Novell, Tandem, Unisys,
                             LogicWorks, and other major technology
                             vendors.

                        Dan Agan, Excalibur Technologies Corp.

                        Jay Coomes, NovaSoft Systems, Inc.

         .         Tuesday, Afternoon, 1:30 pm-5:00 pm

         .         Workshop 9
                   Managing Documents for Enterprise Printing

                        While we hear more about Web publishing and electronic
                        documents than paper these days, the vast majority of
                        organizations need to deliver paper documents as well
                        as electronic. Delivering paper however does not mean
                        that a document management system is less critical. In
                        fact, certain kinds of paper delivery requirements can
                        increase the complexity of the management process.
                        This session looks at the "enterprise" and how
                        document repositories can help with the challenges of
                        managing and printing the various types of documents.

                        Moderator: James S. Summers, Director, CAP Ventures

                             Mr. Summers has over 15 years' experience in
                             the graphic arts and electronic printer
                             industries related to prepress systems and
                             supplies sales, marketing, product line
                             planning, and business strategy. Before
                             joining CAPV, he was the director of
                             marketing at Eastman Kodak's electronic
                             publishing systems group. There he was
                             responsible for product management and
                             marketing, sales team development, analyzing
                             competitive strategies, and developing
                             strategic plans. Prior to this position, he
                             worked at Linotype-Hell in marketing and
                             strategic product line management focusing
                             on proprietary imaging and output solutions
                             and transitioning the business to open
                             systems. Mr. Summers also worked for Dunn
                             Technologies in consulting and developing
                             conferences and technical seminars on
                             electronics in the graphic arts industry. He
                             has an MS in Printing Technology and a BS in
                             Photography from the Rochester Institute of
                             Technology (RIT).

                        Speakers:
                        Paul Trevithick, V.P. Marketing, Bitstream

                             Mr. Trevithick is the V.P. Marketing of
                             Bitstream. Previously he was CEO of
                             Archetype which he directed since its
                             inception in 1985. Archetype's first product
                             was an ad layout application called
                             Archetype Designer. Under his leadership the
                             company pioneered object-oriented
                             composition technology, and was the first to
                             incorporate outline fonts in a desktop
                             product. Archetype produced the industry's
                             first OPI Server in 1992, and launched the
                             widely acclaimed MediaBank Digital Asset
                             Manager in early 1996.

                             Previously Mr. Trevithick was the co-founder
                             and CTO of Lightspeed which developed early
                             desktop publishing workstations and grew to
                             40 employees prior to its sale to
                             DuPont/Crosfield in 1986. Mr. Trevithick
                             holds a Bachelor's degree in Electrical
                             Engineering from M.I.T., and conducted
                             publishing-related research projects at
                             M.I.T.'s Media Lab.

                        Denise M. Miano, Executive Vice President, Business
                        Development, NEPS

                             Ms. Miano, executive vice president and
                             co-founder of NEPS, has over eighteen years'
                             experience in systems design and
                             implementation of leading edge document
                             management and printing technologies. She
                             was actively involved in the procurement of
                             NEPS by Moore Corporation in April of 1996
                             and currently is responsible for developing
                             business strategies and programs for
                             NEPS/Moore partners and customers.

                             Ms. Miano holds a BS degree in Computer
                             Science from Merrimack College in North
                             Andover, Massachusetts, with additional
                             postgraduate work at the University of
                             Lowell in Lowell, Massachusetts. She is
                             certified Electronic Document Printing
                             Professional (EDPP).

                        Judith A. Campbell, Vice President, Herndon Operations
                        at Xerox Engineering

                             Ms. Campbell is vice president of Herndon
                             Operations at Xerox Engineering Systems,
                             responsible for the development and
                             marketing of the Xerox Virtual Printroom
                             (XVP) family of products. XVP is an
                             integrated 'off the shelf' document storage
                             and distribution solution installed at over
                             150 major organizations worldwide. XVP and
                             the associated intranet Docs product enable
                             productivity enterprise-wide.

                             Ms. Campbell joined Xerox in 1977. Among her
                             various assignments she has served as vice
                             president, color services in the Xerox
                             business services division; vice president,
                             IM and division information officer for
                             Xerox document production systems division;
                             corporate director for business process
                             re-engineering; manager, major account
                             programs for the US marketing group; and
                             manager, strategic technology deployment in
                             corporate information management. Prior to
                             joining Xerox, Ms. Campbell spent eight
                             years at IBM.

                   Workshop 10
                   Content, Component, and Document Management:
                   Sorting Out the Confusion

                        Is it time to redefine "document management"? It would
                        seem so, since vendors are giving new names to the
                        repository technologies that hold documents and
                        information objects, such as content management and
                        component management systems. Are there useful
                        distinctions between document, content, and component
                        management, or are they merely marketing labels for
                        the same thing? If in fact they are different and
                        distinct, how do we define each? What are the key
                        functional differences in the systems that manage
                        content, components, and documents? Speakers in this
                        session will answer these and other questions that
                        will help users sort out the confusion in today's
                        repository market.

                        Moderator: Mary Fletcher Laplante, Director, CAP
                        Ventures

                             Ms. Laplante manages CAP Ventures' strategic
                             consulting service covering the electronic
                             document publishing market. Her career
                             includes 13 years' experience in the
                             electronic publishing industry. Previously,
                             she was the executive director of SGML Open,
                             the international consortium of suppliers
                             whose products and services support SGML.
                             Prior to joining SGML Open, she developed
                             and managed a consulting practice providing
                             marketing and technical expertise in
                             publishing-related applications and
                             technologies.

                        Speakers:
                        Michael Maziarka, Xyvision, Inc.

                        Des Cahill, Autonomy, Inc.

                        TBD, ArborText, Inc.

                   Workshop 11
                   Document Management/Intranet Benchmark Results

                        All DMS systems these days support the Internet in one
                        way or another. Intranets are what you build a
                        document management system on top of. Document
                        management vendors have been incorporating Internet
                        technology into their solution in different ways and
                        with varying speed. This session will review the
                        results of the Doculabs Benchmark Study that tested
                        document management systems use of Internet technology
                        and ask the panelists to address key strengths and
                        limitations of their products and strategies. Anyone
                        looking at implementing a DMS with a significant
                        Internet component will not want to miss this session.
                        Listening to controversial discussions is a great way
                        to learn!

                        Moderator:
                        Jeetu Patel, Senior Systems Analyst, Doculabs

                             Mr. Patel has consulting and development
                             experience in technologies such as imaging,
                             workflow, COLD, and the Internet for both
                             the departmental and enterprise-wide
                             client/server environments. He has a
                             thorough understanding of network
                             interconnectivity and the impact of imaging
                             and workflow applications on networks. He
                             has co-authored in several articles in
                             publications such as Imaging Magazine and
                             INFORM magazine (the trade publication of
                             AIIM) concerning benchmark testing of
                             different hardware and software solutions
                             for the document management conferences,
                             including AIIM, Xplor, Database/Client
                             Server World, Imaging Expo, Internet Expo,
                             and many others. Prior to Doculabs, Mr.
                             Patel worked as a consultant/analyst for the
                             College of Nursing at the University of
                             Illinois at Chicago. He also worked as a
                             systems engineer at Cert-Aire Technical
                             Services, Inc., where he developed testing
                             software for air moving equipment.

                        Speakers:
                        Larry Warnock, Director of Market Development,
                        Documentum, Inc.

                             Mr. Warnock manages marketing services,
                             communications, sales support, and training
                             functions for Documentum, the leader in
                             enterprise document management systems. He
                             is often a featured speaker at industry
                             conferences on the use of document
                             management in specific industries.

                             Mr. Warnock has over 14 years' experience in
                             the office computing marketplace. Prior to
                             joining Documentum he was vice president of
                             sales and marketing for Uniplex, a leader in
                             UNIX integrated e-mail, office, and document
                             management software.

                        Jack Porter, Front Office

                        David Weinberger, Ph.D., Vice President of Strategic
                        Marketing, Open Text Corporation

                             Dr. Weinberger is vice president of
                             strategic marketing for Open Text
                             Corporation. Before that, he was founder and
                             president of Evident Marketing, Inc. a
                             strategic marketing communications
                             consultancy and edited The Gilbane Report.
                             Previously, he was a vice president at
                             Interleaf, Inc. Before that, Dr. Weinberger
                             was an assistant professor of philosophy at
                             a New Jersey state college for five years.
                             He has published two books, one on
                             philosophical considerations of the arms
                             race and the other on programming in LISP.

                             Dr. Weinberger speaks frequently on the
                             future of documents at conferences such as
                             Documation, Comnet, Seybold, AIIM, Xplor,
                             and Comdex. He writes frequently for Wired
                             and has been published in a wide range of
                             magazines including The New York Times,
                             Smithsonian, and TV Guide, as well as having
                             written for many of the major computer
                             magazines. He is on the Seybold Conference
                             Advisory Board, the World Congress of
                             Philosophy advisory board and is a member of
                             AIIM's Emerging Technologies Advisory Group.

                   Workshop 12
                   Expanding the Scope of SGML

                        In the early years of its life as an international
                        standard, SGML was primarily used for paper
                        publication and traditional publishing needs. With ten
                        years of implementation experience behind us, users
                        are now finding that SGML can help in reaching new
                        levels of sophistication not only with their technical
                        publications, but also with other types of
                        applications that drive their business enterprises,
                        such as forms and electronic review processes. In this
                        session, we look at how several companies are
                        expanding the scope of their SGML systems to reach new
                        places and functions in their organizations.

                        In case-study style presentations, users will discuss
                        the value of SGML beyond tech pubs and show us how
                        they leveraged the value of structured information
                        throughout their organizations.

                        Moderator: Robin A. Tomlin, Executive Director, SGML
                        Open

                             Ms. Tomlin is the executive director for
                             SGML Open, the international industry
                             consortium dedicated to promoting SGML. She
                             is responsible for the overall leadership of
                             the consortium and management of the
                             business operation. Most recently, she was
                             an executive manager of marketing for the
                             Intergraph Corporation, a sponsor member of
                             SGML Open. Her responsibilities included
                             product and industry marketing, strategic
                             third party relationship management, and
                             business development for the corporate
                             document management technology. Prior to
                             Intergraph, Ms. Tomlin was the director of
                             marketing for Datalogics, Inc. and
                             established the SGML consulting services
                             group for the company. Before joining
                             Datalogics, she worked for Navy Publishing
                             and Printing Service where she managed
                             publishing systems supporting the CALS
                             initiative. She has been involved in the
                             publishing industry for the past 15 years
                             and much of that time has been dedicated to
                             the understanding, promotion, and
                             implementation of SGML.

                        Speakers:
                        Robert Rust, Project Manager Information Technology
                        Network and Procurement, BellSouth Telecommunications

                             Mr. Rust has managed the EDM (Electronic
                             Documentation Management) Projects and
                             Web-enabled distribution of that
                             documentation for BellSouth for the last
                             four years. EDM consists of about 7
                             different systems (E-FORMS, CDIA, BELS,
                             BLISS, RMTS, etc.) that organize and
                             optimize information in an electronic manner
                             within BellSouth in order to bring the
                             company into a competitive position before
                             the year 2000. He was involved with the
                             original team that indicated SGML as the
                             standard for corporate documentation in
                             BellSouth and the security package to meet
                             requirements for secured documents and
                             electronic approval of forms within
                             BellSouth. He was interviewed and published
                             in InfoWorld Magazine (Sept. 23, 1996 issue)
                             as the project manager for the electronic
                             forms implementation at BellSouth, which
                             rated fifth in the InfoWorld 100 Best Client
                             Server Systems. He has also recently been
                             interviewed and published again by InfoWorld
                             Magazine (InfoWorld 100, Sept. 1997 issue)
                             as the project manager for the EDM system at
                             BellSouth.

                             Mr. Rust is a graduate of Florida State
                             University and has a Masters Certificate in
                             Project Management from George Washington
                             University.

                   Workshop 13
                   Information Retrieval Benchmark Results

                        This session reviews the results of the second
                        iteration of the original AIIM sponsored text
                        retrieval benchmark study, yet broadened to include
                        Lycos, AltaVista, Fulcrum, Verity, etc. The benchmark
                        looks at searching and information management across
                        corporate networks, the Internet, Lotus Notes
                        databases, all simultaneously. It also includes "push"
                        and "agent" technology.

                        Moderator: James Watson, Jr., Senior Research Analyst,
                        Doculabs

                             Mr. Watson is the primary analyst
                             responsible for conducting all of the AIIM-
                             (the document management industry trade
                             association) sponsored product benchmark
                             studies at Doculabs, and has authored
                             articles for INFORM, SIGCAT (the national
                             CD-ROM users group) and Government Imaging.
                             Prior to joining Doculabs, Mr. Watson had
                             eight years' experience in the information
                             systems business: three years in mainframe
                             division of NCR Corporation and five years
                             with the printing systems group in Xerox
                             Corporation.

                        Speakers:
                        Andrew Pery, Fulcrum Technologies

                        J. Scott Johnson, Chief Technology Strategist,
                        Dataware Technologies, Inc.

                             Mr. Johnson is the chief technology
                             strategist for Dataware Technologies, Inc.
                             He is currently directing the development of
                             the Dataware II Knowledge Management Suite,
                             a next generation knowledge management
                             system. Prior to joining Dataware, he was
                             president of NTERGAID Inc., a company
                             acquired by Dataware Technologies in August
                             1996. Mr. Johnson is the author of the
                             Electronic Publishing Construction Kit
                             published by John Wiley.

                             Dataware Technologies is the provider of
                             BRS/Search, CD-Author, Dataware EPMS,
                             Dataware II, and the Dataware II KMS
                             products. Dataware Technologies is 10 years
                             old, publicly traded on NASDAQ and based in
                             Cambridge, Massachusetts with offices
                             worldwide.

                        Chris Wraight, Sovereign Hill Software

                   Workshop 14
                   How to Choose a Document Management System

                        Choosing the right document management system can be a
                        daunting task. Even when you have narrowed your choice
                        down to a system with a document repository and
                        library services you have dozens of solutions to
                        choose from. This session will provide different
                        points of view on how to think about your
                        requirements, how to match them with the most
                        appropriate product technology, and what some of the
                        hidden traps and "gotchas" are.

                        Moderator: Lee Fife, Consultant

                             Mr. Fife is an independent consultant who
                             specializes in distributed document systems.
                             He provides a variety of services to
                             companies ranging from strategic product
                             direction through tactical development
                             decisions to product architecture and
                             development. In this work, he helps clients
                             understand the confluence of object
                             technologies with document centered
                             technologies such as intranets, publishing,
                             and information retrieval and how these
                             technologies can be used to address crucial
                             business problems. Mr. Fife has a long-term
                             interest in making information available and
                             accessible to people in their daily lives
                             and jobs. He has focused on enabling access
                             to distributed stores of document
                             information and on using document structure
                             to improve user performance. In a variety of
                             management and technical positions including
                             director of engineering at Interleaf,
                             director of engineering at OpenDisc Systems,
                             and chief architect at Avalanche Development
                             Company, he has been responsible for the
                             design, implementation, and deployment of a
                             variety of products ranging from SGML
                             conversion products to distributed document
                             middleware.

                        Speakers:
                        Bruce Cohen, President and CEO, NovaSoft Systems, Inc.

                             Mr. Cohen, who joined NovaSoft in April
                             1996, brings close to 30 years of
                             operations, sales, and marketing experience
                             in the high-tech industry. Emphasis on
                             strategic planning and teamwork have been
                             the hallmarks of his career. After twelve
                             successful years at IBM, he has been
                             instrumental in the rapid growth of three
                             diverse companies in minicomputers,
                             software, and networking. Most recently, Mr.
                             Cohen was senior vice president of worldwide
                             field operations for Chipcom.

                        Ann Palermo, Vice President, Worldwide Marketing, PC
                        DOCS, Inc.

                             As the vice president of worldwide marketing
                             for PC DOCS, Ms. Palermo is responsible for
                             all marketing activities worldwide for the
                             company including product marketing and
                             management, public relations, strategic
                             alliances, advertising, events, marketing
                             services, and partners program. Prior to PC
                             DOCS Ms. Palermo spent six years at
                             International Data Corp., a leading high
                             technology market research and consulting
                             firm, where she held the position of vice
                             president and director of consulting,
                             electronic workplace technologies. She has
                             an international reputation for expertise in
                             the areas of document management, electronic
                             messaging, and workflow.

                             Ms. Palermo has been frequently quoted on
                             electronic document management and workgroup
                             computing in the trade, business, and
                             popular. She has appeared as an expert
                             analyst on Boston's ABC-TV affiliate, CNBC,
                             CNN, and National Public Radio.

                        Kitty Cole, Project Manager EDPM, PictureTel
                        Corporation

                             Ms. Cole is directing PictureTel's
                             electronic data and process management
                             implementation. PictureTel is the world
                             leader in videoconferencing solutions.
                             PictureTel's trademark "Anywhere Now"
                             represents their mission to help people
                             communicate visually - anywhere, anytime,
                             across any network.

                             Ms. Cole has seven years' experience in
                             document and process administration. Prior
                             to PictureTel, she participated in the PDM
                             system selection at MKS Instruments. Her
                             contributions to document management were
                             instrumental in obtaining ISO 9001
                             registration at MKS Instruments and those
                             efforts continue in sustaining PictureTel's
                             ISO 9001 registrations. Ms. Cole holds a
                             Bachelor of Science in Education from
                             Cortland State University.

 [Go to Wednesday]                                 .



         .         Wednesday Morning, 8:30 am-12:00 pm


    [Emailbox]     Document Software Analyst's Assessment:
                   New Technology and Issues

                        Where the focus is on compound document management
 Expo and               systems the first morning of the conference, this
 Conference             session will concentrate on other hot areas of
 Location               development and controversial issues in the document
                        software market.
 Hynes Convention
 Center                 A panel of outspoken industry analysts will tackle the
 900 Boylston           tough questions. We may not get to all the answers,
 Street                 but you will come out of this session with a
 Boston, MA 02115       collection of critical issues you need to consider -
 Tel:                   some of which you will not get from vendors or the
 617-954-7000           trade press. The actual content will be determined as
 Fax:                   we get closer to the conference date to make sure we
 617-954-2125           cover the most timely topics. Possible areas include:
                        What is the future of authoring? Is there any life
                        left in the market for document viewers other than Web
 Exhibit Hours          browsers? What linguistic technologies are being
 Monday,                effectively used in document systems? Will Java
 October 13             replace HTML or PDF? Have we moved from text retrieval
 11 am - 6 pm           to information retrieval yet? Have document management
                        and groupware and workflow merged? Multiple versions
 Tuesday,               of HTML; is this a problem? Is XML a solution? What
 October 14             about SGML? What is the status of 'style sheets' for
 11 am - 6 pm           the Web? Are they important or are they simply an
                        artifact of the Microsoft and Netscape battle? How
 Wednesday,             seriously should you take other proposed standards
 October 15             like CDF, MCF, Dynamic HTML, and DOM? Is anyone
 10 am - 2 pm           actually using Java or ActiveX in large-scale document
                        system applications? Will the database vendors be
 Conference Hours       serious players in document software?
 Sunday-Tuesday
 October 12-14          Moderator: Frank Gilbane Conference Chair
 8:30 am - 5 pm
                        Speakers:
 Wednesday              Mark Walter, Editor, Consultant, Seybold Publications
 October 15
 8:30 am - 3 pm              An editor for Seybold Publications and
                             consultant with the Seybold Consulting
                             Group, Mr. Walter has been an analyst of
                             publishing technology for more than a
                             decade. He currently serves as the editor of
                             the Seybold Report on Internet Publishing, a
                             newsletter that tracks new developments in
                             Internet- and intranet-related publishing
                             technology. As a frequent commentator on the
                             Documation scene, he specializes in covering
                             the application of document management
                             software and systems to organizations'
                             internal and external publishing processes.

                             For more than a quarter century, Seybold
                             Publications, its consulting group, and
                             Seybold Seminars have been a trusted source
                             of education on technology for publishing
                             professionals. Founded by Jonathan Seybold,
                             Seybold Seminars is a division of Softbank
                             Forums, a leading producer of conferences,
                             trade shows, and educational forums on
                             information technology.

                        Ronni Marshak, Vice President, Senior Consultant,
                        Editor-In-Chief, Workgroup Computing Report

                             Ms. Marshak specializes in workgroup
                             computing issues and products, including
                             workflow automation, documentation
                             management systems, interface design, and
                             competitive product positioning. As
                             editor-in-chief of the Workgroup Computing
                             Report, she explores the issues,
                             technologies, products, and vendors that
                             surround organizational computing,
                             specifically at the departmental level. She
                             is the author of Word Processing Packages
                             for the IBM PC and co-author of Integrated
                             Desktop Environments and Database Software
                             for the IBM PC: The Desktop Generation.

                        Tim Bray, Editor, The Gilbane Report

                             In 1986 Mr. Bray became the manager of the
                             New Oxford English Dictionary Project at the
                             University of Waterloo. In 1989, he and two
                             project colleagues founded Open Text
                             Corporation. At Open Text, Mr. Bray
                             performed a variety of executive and
                             engineering tasks, most visibly the creation
                             of the Open Text Index of the World Wide
                             Web. Mr. Bray opened an independent
                             consulting practice under the name of
                             Textuality in 1996. He consults in the areas
                             of publishing technology, large-scale Web
                             architectures, and information retrieval. He
                             also serves as co-editor of the World Wide
                             Web Consortium's "Extensible Markup Language
                             (XML)" standard, and as editor of The
                             Gilbane Report.

                   Workshop 15
                   Publishing from the Repository

                        Up until recently, document management systems have
                        focused primarily on getting information INTO the
                        repository. The payoff, however, is in USING the
                        information -- and "using" it often means publishing
                        it. Consequently, we are beginning to see the
                        emergence of vendors focused on the problem of
                        automating and managing the process of assembling and
                        publishing information stored in document systems.

                        We have assembled a panel of a number of these
                        vendors, each of whom is approaching the problem in a
                        slightly different way. The goal in this session is to
                        give the audience a better understanding of what is
                        available in this emerging area, and where the
                        technology and market is headed. The vendors will each
                        describe the problem and opportunity as they
                        understand it; the audience will have the opportunity
                        to qualify and extend that understanding in terms of
                        their own problems and objectives.

                        Moderator: Bill Zoellick, Director, CAP Ventures

                             Mr. Zoellick is a member of CAP Ventures'
                             Document Software Strategies Consulting
                             Service. Previously he was director of
                             business development for Interleaf. Prior to
                             that he was president of Avalanche
                             Development Company, now an Interleaf
                             subsidiary. He serves on AIIM's Emerging
                             Technology Advisory Group and speaks
                             frequently on industry issues and
                             directions.

                        Speakers:
                        Lee Fife, Consultant

                             Mr. Fife is an independent consultant who
                             specializes in distributed document systems.
                             He provides a variety of services to
                             companies ranging from strategic product
                             direction through tactical development
                             decisions to product architecture and
                             development. In this work, he helps clients
                             understand the confluence of object
                             technologies with document centered
                             technologies such as intranets, publishing,
                             and information retrieval and how these
                             technologies can be used to address crucial
                             business problems. Mr. Fife has a long-term
                             interest in making information available and
                             accessible to people in their daily lives
                             and jobs. He has focused on enabling access
                             to distributed stores of document
                             information and on using document structure
                             to improve user performance. In a variety of
                             management and technical positions including
                             director of engineering at Interleaf,
                             director of engineering at OpenDisc Systems,
                             and chief architect at Avalanche Development
                             Company, he has been responsible for the
                             design, implementation, and deployment of a
                             variety of products ranging from SGML
                             conversion products to distributed document
                             middleware.

                        Mike Torto, Interleaf

                        TBD, Insystems Technologies

                   Workshop 16
                   Delivering Strategic Documents on Multiple Media

                        Do you need to distribute documents to a diverse set
                        of customers, prospects, and partners? Or, do you send
                        information to individuals with varying needs and
                        media preferences in a distributed organization?
                        Fortunately, there are some new tools and technologies
                        that make it easier to combine document delivery to
                        print, fax, E-mail, Web and other media. This session
                        will examine real-world situations where documents are
                        distributed to multiple media, and will discuss some
                        of the new products that make it easier to manage the
                        process and integrate with existing systems.

                        Moderator: Adina Levin, Consultant, CAP Ventures

                             Ms. Levin is a consultant with the Compound
                             Document Management Consulting Service at
                             CAP Ventures, where she provides strategic
                             advice to vendors and end users regarding
                             opportunities and requirements for document
                             technologies on the Internet. She is
                             associate editor of The Gilbane Report on
                             Open Information and Document Systems. She
                             also manages a multi-client project on the
                             future of print, analyzing and quantifying
                             the long-term opportunities and threats of
                             electronic technologies on the markets for
                             paper and printing. Previously, Ms. Levin
                             tracked the markets for traditional and
                             digital publishing at BIS Strategic
                             Decisions.

                        Speakers:
                        Suaad H. Sait, Director, Strategic and Industry
                        Marketing, DAZEL Corporation

                             Mr. Sait joined DAZEL Corporation in
                             September 1996 and is responsible for the
                             marketing of DAZEL's Internet products,
                             industry marketing, and new product
                             definition. Prior to joining DAZEL, Mr. Sait
                             was senior consultant at CAP Ventures where
                             his consulting project clients included
                             Lanier, Canon, Oce Printing Systems, and
                             Xerox with expertise in "print centric
                             workflow". He was also a product manager at
                             Xsoft with worldwide responsibility for its
                             InConcert enterprise workflow product. His
                             prior experience includes engineering on the
                             DocuTech product at Xerox Corporation as
                             well as positions in finance and business
                             strategy. He received his BS in Electrical
                             and Computer Engineering at the State
                             University of New York and a MBA from the
                             William E. Simon Graduate School of Business
                             at the University of Rochester.

                        Elizabeth Gooding, President and CEO, Advanced
                        Programming Techniques

                             Ms. Gooding founded Advanced Programming
                             Techniques, Inc. in 1988. As president and
                             CEO, she has crafted countless business
                             relationships with and between Fortune 500
                             companies. She is a recognized expert in
                             document process design for the financial
                             services industry. She has been providing
                             consulting services for over 10 years and
                             has written industry briefs for numerous
                             companies including Xerox Corporation and
                             the Insurance Accounting and Systems
                             Association (IASA).

                             Ms. Gooding is frequently invited to speak
                             at industry events such as The Financial
                             Communications Forum, Xplor, and Documation.
                             Her popularity as a speaker within the
                             insurance and mutual fund industries is a
                             reflection of the success she has brought to
                             her clients and her insight on the industry
                             as a whole. She holds a BS from Northeastern
                             University in Economics with a concentration
                             in Computer Science.

                   Workshop 17
                   Using Document Management Technology
                   for Managing Knowledge

                        Managing knowledge, the intellectual capital of an
                        organization, has become a key concern for large and
                        small firms alike. What kinds of issues and challenges
                        do implementors face? What types of practices do they
                        institute, and what tools do they use for managing and
                        leveraging explicit information assets? In many cases,
                        document management technology may be a natural "fit"
                        for knowledge management needs. Learn from a panel of
                        implementors in a variety of disciplines how they are
                        applying tools that are traditionally associated with
                        document management to meet the challenges of
                        knowledge management.

                        Moderator: Rebecca O. Barclay, Principal and
                        Co-founder, Knowledge Management Associates, Inc.

                             Ms. Barclay is a principal and co-founder of
                             Knowledge Management Associates, Inc., and
                             managing editor of Knowledge at Work, an
                             online journal about knowledge management.
                             She is co-author of CAP Ventures in-depth
                             market report, The Practice of Knowledge
                             Management. She formerly served as managing
                             editor of KM Briefs, KM Metazine, and the
                             critically acclaimed Electronic Document
                             Report. In addition to providing knowledge
                             management consulting services, she has
                             advised government and industry on ISO and
                             ANSI standards development and
                             implementation.

                             Ms. Barclay is co-author of Knowledge
                             Diffusion in the U.S. Aerospace Industry -
                             Managing Knowledge for Competitive Advantage
                             (Ablex, 1997). Her research interests
                             include knowledge management methodologies
                             and metrics, intellectual property issues in
                             an electronic environment, and US and
                             international information and technology
                             policy.

                        Speakers:
                        Gene Bellinger, Outsights

                        Kenneth Meltsner, Johnson Controls, Inc.

         .         Wednesday Afternoon, 1:00 pm-3:00 pm

         .         Workshop 18
                   Publishing Repositories and Retrieval

                        In the context of this session, a publishing
                        repository is a collection of "finished" data intended
                        primarily for information dissemination, as opposed to
                        a system for storing and managing work in process.
                        Given this definition, a publishing repository could
                        be a Web site, a CD-ROM, a set of electronic
                        documentation stored on a network server, or
                        ready-to-publish objects stored in a document
                        management system and automatically assembled upon
                        user request. And given the fact that they're for
                        serving up information, they must be optimized for
                        retrieval. This session examines the various
                        approaches to retrieval optimization, including data
                        modeling and structure, user interface design, and the
                        use of different searching methodologies.

                        Moderator: Mary Fletcher Laplante, Director, CAP
                        Ventures

                             Ms. Laplante manages CAP Ventures' strategic
                             consulting service covering the electronic
                             document publishing market. Her career
                             includes 13 years' experience in the
                             electronic publishing industry. Previously,
                             she was the executive director of SGML Open,
                             the international consortium of suppliers
                             whose products and services support SGML.
                             Prior to joining SGML Open, she developed
                             and managed a consulting practice providing
                             marketing and technical expertise in
                             publishing-related applications and
                             technologies.

                        Speakers:
                        Brad Young, Director of Marketing, Enigma Information
                        Retrieval Systems, Ltd.

                             Mr. Young is the director of marketing at
                             Enigma Information Retrieval Systems, Ltd.
                             He is responsible for all marketing and
                             business development initiatives, focusing
                             Enigma's market exposure on key technical
                             issues in the industry today. From 1995 to
                             1996, Mr. Young was director of electronic
                             publishing, where his responsibilities
                             included customer system analysis, software
                             development, SGML design, and
                             CD/Web/intranet database production. From
                             1993-1995, Mr. Young was the senior system
                             analyst, lead design and implementation team
                             for multi-gigabyte full-text SGML database
                             creation, responsible for data modeling, DTD
                             design, workflow integration, and document
                             management. Prior to that he was a
                             programmer/analyst, responsible for CD
                             imaging application development, including
                             production data systems, application
                             development, and major customer integration
                             projects.

                             Mr. Young has a BA in Computer Systems
                             Engineering, which he received from
                             Rensselaer Polytechnic Institute in 1988.

                        Phillip L. Green, President and CEO, Inmagic, Inc.

                             Mr. Green has enjoyed a distinctive career
                             in software and information management
                             industries. For more than 15 years, he has
                             played key roles for such firms as Lotus
                             Development Corporation, Microsoft,
                             Ashton-Tate, Applix, and Data Resources.

                             At Inmagic, Inc., which he joined in 1990,
                             Mr. Green is responsible for executing the
                             company's strategic shift from vertical
                             segments to a broader market for the firm's
                             information management software products.
                             Founded in 1983, Inmagic, Inc. is a leading
                             developer of knowledge management and
                             information retrieval solutions for use in
                             Web, intranet, CD-ROM, LAN, and WAN
                             environments.

                   Workshop 19
                   Documents and Records Management

                        Document Management products focus on information
                        access, emphasizing the benefits of knowledge
                        repositories, advanced search strategies and low cost
                        distribution models. Recent developments in legal and
                        regulatory environments, however, demonstrate the risk
                        in keeping everything forever. Records management
                        evaluates documents for their fiscal, legal,
                        operational, and historic value, recognizing the need
                        to minimize risk by periodically destroying items no
                        longer needed. More than a space saving measure,
                        records management can help with decisions in
                        repository design and procedural use.

                        This session will: (1) discuss legal and regulatory
                        issues surrounding electronic documents; (2) examine
                        records management principles as they apply to
                        information repositories; and (3) discuss the role of
                        the records manager in helping organizations think
                        through the implementation of document management
                        products. Examples will be drawn from actual cases and
                        implementations.

                        Moderator: Julie Gable, Principal, Gable Consulting

                             Ms. Gable is the principal of Gable
                             Consulting, an independent firm that works
                             with clients to bring business perspectives
                             to information management issues. She has
                             more than 20 years' experience in the
                             analysis, design, and implementation of
                             information systems, specializing in
                             document image processing and document
                             management. Clients include pharmaceutical
                             companies, financial services firms,
                             manufacturers, government, and utilities.
                             Prior to starting her consulting practice in
                             1989, Ms. Gable was the manager of office
                             automation technology for SmithKline Beckman
                             Corporation. Previous posts include
                             management positions for Reliance Insurance
                             Company and the Institute for Scientific
                             Information.

                             Ms. Gable has served on the City of
                             Philadelphia's Records Advisory Council and
                             on the City First Imaging Committee. A
                             Certified Document Imaging Architech, Ms.
                             Gable recently received the Master of
                             Information Technology designation from AIIM
                             and is an active member of the Association
                             for Records Manager's and Administrators
                             (ARMA). She holds a BS in Management from
                             Drexel University and an MBA in Finance from
                             St. Joseph's University.

                        Speakers:
                        Julie Gable, Principal, Gable Consulting

                        TBD

                   Workshop 20
                   Readable Display Hardware --
                   The Real Revolution in Reading

                        The document revolution hasn't really begun. Computers
                        have made it easier for authors to write better and
                        possible for the computer literate to browse on line.
                        But people don't read on computers unless they have to
                        because the displays aren't nearly as good as paper.
                        Once we have displays that are as easy on the eyes as
                        paper, we will see a dramatic change in the way that
                        we read. This is when the real revolution will begin.
                        In this session we will get an advanced look at some
                        of the technologies that may overthrow paper and do
                        for readers what computers so far have done for
                        writers.

                        Moderator: David Weinberger, Ph.D., Vice President of
                        Strategic Marketing, Open Text Corporation

                             Dr. Weinberger is vice president of
                             strategic marketing for Open Text
                             Corporation. Before that, he was founder and
                             president of Evident Marketing, Inc. a
                             strategic marketing communications
                             consultancy and edited The Gilbane Report.
                             Previously, he was a vice president at
                             Interleaf, Inc. Before that, Dr. Weinberger
                             was an assistant professor of philosophy at
                             a New Jersey state college for five years.
                             He has published two books, one on
                             philosophical considerations of the arms
                             race and the other on programming in LISP.

                             Dr. Weinberger speaks frequently on the
                             future of documents at conferences such as
                             Documation, Comnet, Seybold, AIIM, Xplor,
                             and Comdex. He writes frequently for Wired
                             and has been published in a wide range of
                             magazines including The New York Times,
                             Smithsonian, and TV Guide, as well as having
                             written for many of the major computer
                             magazines. He is on the Seybold Conference
                             Advisory Board, the World Congress of
                             Philosophy advisory board and is a member of
                             AIIM's Emerging Technologies Advisory Group.

                        Speakers:
                        Haviland Wright, Ph.D., CEO, Displaytech

                             Mr. Wright joined the Displaytech board of
                             directors in 1994 and became CEO at the
                             beginning of 1995. Prior to joining
                             Displaytech, he founded and led Avalanche
                             Development, a company innovative in the use
                             of pattern recognition techniques for
                             electronic publishing applications.
                             Avalanche was sold to Interleaf in 1993 and
                             Mr. Wright subsequently served as
                             Interleaf's senior vice president and chief
                             scientist. He received his Ph.D. and MBA
                             from the Wharton School at the University of
                             Pennsylvania and has held faculty positions
                             at the University of Colorado at Boulder and
                             the University of Denver.

                        TBD

                   General Session 4

                   Closing Wrap-up

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