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Robin Tomlin is the Executive Director for SGML Open, the international industry consortium dedicated to promoting SGML. Robin is responsible for the overall leadership of the consortium and management of the business operation.
Most recently, Robin was an Executive Manager of Marketing for the Intergraph Corporation, a sponsor member of SGML Open. Her responsibilities included product and industry marketing, strategic third party relationship management and business development for the corporate document management technology.
Prior to Intergraph, Robin was the Director of Marketing for Datalogics, Inc and established the SGML consulting services group for the company. Before joining Datalogics, Robin worked for Navy Publishing and Printing Service where she managed publishing systems supporting the CALS initiative.
Robin has been involved in the publishing industry for the past 15 years and much of that time has been dedicated to the understanding, promotion and implementation of SGML. She has been involved since 1989 in conference events and tutorials for the Graphics Communication Association (GCA) and the National Security Industrial Association (NSIA). Additionally, she has served on the SGML Open Board of Directors as secretary/treasurer.
Robin holds a BS degree from James Madison University.
Peter Eddison, 48, co-founded Fulcrum in 1983 and has served as the company's senior marketing executive since its inceptions. As vice president, strategy and business development, Eddison is responsible for identifying a variety of key activities including mergers and acquisitions, strategic alliances and the process of strategic planning.
Under Eddison's leadership, Fulcrum has established a worldwide reputation as the premier supplier of text-retrieval technology to the OEM, CD-ROM, publishing and document management markets. He has managed the successful introduction of several product innovations, including Fulcrum's first application developer's tool kit; support for industry platforms such as DOS, Windows and UNIX; distributed client-server architecture; and advanced search strategies, such as relevance ranking and Intuitive Searching.
Before co-founding Fulcrum, Eddison served as group director of commercial systems engineering at NABU Manufacturing Corp., where he headed a team develping UNIX-based hardware and software applications. Prior to that, he was a principal and senior consultant with Mobius Software Limited, where he gained extensive international consulting and project management experience.
He holds a B.A. in economics form Queen's University in Kingston, Ontario.
Dave Gurney is Chairman and CEO of SoftQuad International and has over 17 years of business experience in the global information technology marketplace. The companies he has co-founded have successfully sold over 300 million dollars of information technology products to users in over 30 countries. Prior to this, Mr. Gurney served as a Director and Officer of Delrina Corporation, a listed software development company which he co-founded 8 years age. Mr. Gurney is also Chairman of the Board of the Information Technology Research Centre, one of seven Centres of Excellence designated by the Province of Ontario. He is one of the original Industrial members of the Board, serving as a Director and Member since 1988. Mr. Gurney has served as a member of the Board of Directors of Border Technologies Inc., a leading world-wide provider of network security products. Border Technologies has recently been sold to Secure Computing Corp for 280 million dollars.
Robert Drassinower has over 10 years experience in managing technology businesses and a solid technical background in systems programming and communications. Working as Vice President of Technical Operations for Carolian Systems, Mr. Drassinower brought to market successfull networked systems management products and forged key relationships with larger corporate clients like Procter & Gamble and E. I. Dupont de Nemeurs.
Mr. Drassinower joined SoftQuad in November of 1994 as the company's Vice President of Professional Services. Under his leadership, SoftQuad Professional Services has established a strong tradition of customer service and technical Excellence. Today, SQPS is proud to count Hewlett Packard, Standard & Poors, Hitachi, Gulfstream and others among its clients.
G. Ken Holman is the Chief Technology Officer for Microstar Software Ltd., an Ottawa, Canada based vendor of national and international standards-based electronic publishing products and professional services. Mr. Holman has participated in the standards development process for many years, has served as Canadian chair of the international working group responsible for SGML and is currently the Canadian chair of the working group's parent subcommittee. He can be reached on the Internet at firstname.lastname@example.org.
Information Modeling Approaches to Meet New Publishing Demands
Historical approaches to information management and modelling impact on an enterprise's ability to meet new publishing demands. Traditional requirements of paper publishing are changing to incorporate electronic publishing methods including electronic books and the World Wide Web. Without an ability to repurpose existing information into new uses, these new demands cannot be satisfied economically, efficiently or expediently. As organizations move towards structured information creation and management, choosing which new approach to adopt becomes a critical decision. This presentation overviews the two different information modelling approaches that can be undertaken when dealing with structured documents: content-oriented and presentation-oriented. These different philosophies of use of the Standard Generalized Markup Language (SGML) are outlined, including real-world examples of past use in different >industries. Recommendations are made for a strategic approach to structuring information using SGML. The presentation also highlights issues related to document management systems and their support of structured information that is targeted for multiple uses.
Mr. Holst is currently President of Texcel Research, Inc., the U.S. subsidiary of Texcel International, in addition to his charter to lead marketing efforts for the company at large. Prior to joining Texcel, Mr. Holst was a director and product manager at a major DBMS vendor, a product group manager for a 4GL vendor, and a development manager for a biotechnology firm. He has over 10 years experience developing commerical software systems that have integrated DBMS technology with other business-critical systems such as document management, office, telephony, and scientific applications.
James McNeill is president and the principle owner of Datalogics, Incorporated. For the past 25 years, he has consulted and served in executive level management positions in the Information Services Industry. Prior to acquiring Datalogics in May, 1996, he was consulting to CSC on the publishing aspects of the JCALS project, a DoD wide infrastructure upgrade program. He also served as CIO at CCH, Incorporated where he was responsible for the development of their publishing systems, online services, and CD-ROM offering. McNeill has been a strong proponenet of SGML as a technology for use in the creation, management and composition of reusable data.
Datalogics is a 28 year old company focused on the development of tools for the creation, management and presentation of information. Its editorial tools are used extensively for SGML authoring and editing, and its composition tools are capable of rendering the most demanding composition tasks, including comples financial tables, heavy footnoting, and the demands of looseleaf pagination. Datalogics intends to leverage its composition for paper technology on the information delivery media of the twenty-first century.
How a Xerox Documentation Group uses SGML Component Management. As described in a presentation at SGML'95, Xerox Service Manuals are "Smart Documents," but not smart enough to manage themselves. For that, they need help. Defining the Problem: Multinational Customer and Service Education, located in Rochester, NY, is one of several Xerox documentation organizations. "MC&SE" is loosely affiliated with smaller groups in California, Virginia, Texas and Welwyn Garden City, UK. Deliverables consist of product information for the entire range of Xerox copiers and printers: - to service technicians in the traditional form of service manuals as well as more technologically advanced job aids - to Xerox customers in the form of user guides and training courses - to Xerox employees and product teams in the form of audio/visual and graphic services, language translation for Western European and Latin American markets, Web site development and hosting, printing, and CD-ROM production. The approximately 300 workers experience all of the classic document management challenges, such as:- reduced product development cycles pressure documentation developers to work more efficiently; - common product architectures make a compelling case for re-use of parts of the manual; - publishing in several formats from a single data base requires coordination of groups of writers and systems analysts as well as rigorous > attention to revision control. In addition, more prosaic concerns impeded the day-to-day work flow. Geographically dispersed users don't love the intricacies of ftp or NFS mounting and are constrained by 8.3 filenames. Because support for file storage, back up and recovery varied by location, each product group created their own version of the work process. Searching for the Solution: Since SGML had already been chosen for all the right reasons, the search was for robust, easy-to-use management of individual document elements. The document manager had to be compatible with the Xerox architecture of UNIX servers / Windows clients and had to include an API for customization. Desirable characteristics included integration with a variety of authoring tools, a robust search engine and an intuitive interface to keep training needs manageable. Astoria from Chrystal Software, a Xerox New Enterprise company, met these criteria. Members of MC&SE attended pilot training for both users and programmers. A service manual implementation was demonstrated to Xerox senior management at a spring Intranet fair. Implementing the Solution: Legacy document conversion to SGML had been in process for over a year to provide Xerox service representatives with electronic manuals for their laptops. So the volume and location of data was well-understood from the conversion effort. Financial justification was achieved on cost avoidance (i.e. recovering time currently spent looking for and recreating lost or incorrect documents). The presentation will include a demonstration of a typical use of Astoria in the Xerox environment and a description of issues that arose early in the implementation. This project is an attempt to bring order to our corner of the Xerox universe. Document management is such an attractive idea that we are constantly encouraged to take the 'world hunger' approach and fix the processes for all organizations that we impact. However, we are learning to walk before we try to run. You will gain some insight into one group's effort to control their document life-cycle in an optimum way.
Tom Phelps is currently the Program Manager for Automated Publishing at Newport News Shipbuilding's Life Cycle Engineering organization and has the responsibility for the installation and implementation of their SGML based publishing system, the Integrated Product Database Network (IPDN). Tom has a B.S. and M.S. in Experimental Psychology from Christopher Newport University and Baylor University respectively. Since joining Newport News Shipbuilding 15 years ago, Tom has been involved in Quality Assurance, Engineering Administration, and Technology Applications prior to assuming his current duties.
Even under ideal circumstances, change can be a challenging exercise. When the conditions become less than ideal, the change effort becomes increasingly complex and far more challenging. In order to meet customer requirements, Newport News Shipbuilding (NNS) began conversion from a totally paper based publishing system to a more neutral Standard Generalized Markup Language (SGML) based system in 1994. As is the case in many schedule driven enterprises, the need for product delivery preceded system implementation. In this case, SGML instances required to permit deliver electronic technical manuals (ETM's) were created prior to having a system in place to manage the data. In addition, they were created without appropriate review to assure that the SGML data would serve more than the immediate ETM production requirements (e.g., paper output, WWW publishing). The rush to produce SGML instances, management restructuring, personnel turnovers, and funding issues all converged to complicate the establishment of NNS' Integrated Product Database Network (IPDN). However, with diligent assistance from our vendors and appropriate management support for the changes in direction required at various stages of the project, the implementation is now proceeding on schedule. This paper will discuss the pitfalls of having product precede capacity, and other issues which can hinder the efficient move to the SGML environment. Lessons learned, and solutions developed during the process of implementation will also be presented.
Caterpillar, Inc. has developed a new document information system that emphasizes the reusability of Information Elements (shared objects) in multiple documents, the automatic compilation of objects into a document, and the reusability of documents on multiple media. Based on ISO and military standards, the new information system will improve accuracy, consistency, efficiency, timeliness and costs. This paper describes the issues that led to the system's design, pitfalls in its implementation and operation, and details the anticipated benefits.
DANNY BOULANGER is President, Chief Executive Officer and co-founder of the InterDoc Corporation. As an accountant, he began his career in different types of businesses and in 1985 joined Xerox Canada. Within his eleven years with Xerox Canada, he worked as a consultant and director for the Advanced Solutions Organization to elaborate and implement document management strategies for Canadian organizations of the aerospatial market. His position permitted him to develop partnerships with other consultants, integrators and re-sellers of the marketing area of Document Management Solutions. Furthermore, Mr. Boulanger has often been requested to speak or chair for many international events such as Documation US, On-Demand Printing and Xplor.
InterDoc is the leading management consulting corporation for digital document solutions in Canada. InterDoc Corporation assists end-users and vendors in opportunities created by the digital document revolution. Partnering in Canada with CAPV and GCA, promoters, along with InterDoc, of the Documation Canada Conference & Exhibit, as well as The Gilbane Report. InterDoc helps customers understand the market trends, build corporate strategies, plan and manage implementations.
InterDoc also has a training division that focuses on a Document Management and On-Demand Printing curriculum.
Larry Bohn, President and COO, of PC DOCS, Inc. is a widely recognized speaker on document and information management topics. He was a founder and former president of the SGML Open industry consortium. Mr. Bohn joined PC DOCS, Inc. in 1994 as Executive Vice President and General Manager. Upon joining PC DOCS, Mr. Bohn established the Boston operation, which is now the company?s corporate headquarters. He has been instrumental in growing the company to become the worldwide leader in enterprise document management. As President and Chief Operating Officer, Mr. Bohn is responsible for all aspects of PC DOCS, Inc. Prior to joining PC DOCS, Mr. Bohn held a number of executive positions with Interleaf, Apollo Computer and Digital Equipment Corporation.
A Partial List of Past Speaking Engagements
Documation 95, Keynote address on Document Management Architectures Government of Canada Seminar on EDMS: Business Benefits of Enterprise Document Management Hambrecht & Quist Technology Conference: Company Presentation Gartner Group IT Expo: EDMS Architectures and Benefits Comdex (Spring): Document Management Architectures Documation Europe: Comparative Approaches to Document Management Seybold Seminars: Publishing and the Internet
Terence Mullin is Manager of Strategic Planning of Internet Products for the FileNet Corporation, the leading workflow, document-imaging, electronic document management, and COLD software vendor for corporate and government organizations. Prior to joining FileNet in 1995, Mr. Mullin was involved in several successful start-up high technology ventures, and was instrumental in the launching of the “data broadcasting” industry in the mid-1980s. In 1987 Mr. Mullin was the recipient of ABC-Telecommunication’s Award for “Introduction Of Most Significant Advancement In Telecommunications and Distance Learning” at their annual international trade show and conference, and was granted a position on the Telecommunications Industry Board of Directors. Mr. Mullin has published for the California State University, written cover articles for Personal Computing, Via Satellite, Telecom Magazine, and has had featured articles in Byte, MacWorld, MacUser, and others. Mr. Mullin has provided keynote addresses at various PC, Business Strategy, and Telecommunications trade shows and symposiums.
Ó 1996, Terence Mullin. All rights reserved. No portion of this document may be copied in any manner without prior written permission of the author.
“The Business Enablement of the Intraprise and World Wide Web” - by Terence Mullin
Within this session, we will first briefly discuss the explosion of the Internet paradigm and how it directly effects the core business offering of workflow, document-imaging, document management, and COLD technologies. The need for the creation, management, and access to information and content via Internet involving these technologies will be discussed in great detail. The challenges for the corporate users of these technologies will be covered, with a specific focus on product capabilities and technical requirements.
Gil Lemaire has been involved in the development and deployment of commercial Documant Management Systems for over 10 years. Gil is considered one of the pionners of Document Management and has been involved in design and development of several products in the market today. In the past 3 years, Gil has been leading the development of a next generation World Wide Web based Document Management product called Intra.doc! at Intranet Solutions, Inc.
Gil Lemaire presentation will focus on the technical and architectural choices that were made in the Intranet design. Topics will include, platform choices, document management functionality, hyperlinking and Web presentation, legacy document formats and conversion to WWW viewable formats, user interface design, as well as evolution and integration strategies.
Susan J. Bird is a co-founder and President of Workflow Solutions Group Inc., an international consulting organization based in Toronto. A former teacher, Susan has twenty years of corporate and consulting experience in both the public and private sectors. She specializes in helping clients with process improvement initiatives, form Critical Process Innovation through to the implementation of workflow-enabled business solutions.
In addition to having successfully managed and completed many workflow related assignments, Workflow Solutions Group is an active memeber of the Workflow Management Coalition, which was established in 1993 as a non-profit international body for the development and promotion of workflow terminoloty and product connectivity standards.
Michael Strenge, Co-Founder, Workflow Solutions Group inc.
Jon Pyke has worked in the IT industry since the mid 1970's in just about every aspect of software development, project management, consultancy and marketing. In 1992, Jon joined Staffware as the Technical Director, responsible for Development, Support, Training and Professional Services.
Jon is also responsible for product strategy and keeping a watchful eye on Staffware's competition. As a result, he has gained significant expertise in Groupware, Workflow and BPR product offerings - and is regarded as a world expert in the field of Workflow automation. Jon is the author of the December 1994 Cambridge Market Intelligence Workflow Report.
Mr. Stevens is the Group Product Manager for Electronic Forms at Symantec's Delrina Group. His responsibilities include technical project management and strategic business analysis, including security, electronic commerce, and advanced technologies.
Prior to joining the Delrina Group, Mr. Stevens held technical, marketing and sales positions at SHL Systemhouse, Wang, Imara Research Corporation, and Nixdorf Computer Systems, where he worked with customers to re-engineer and automate their business processes.
Mr. Stevens has been a popular speaker with BFMA, the Electronic Messaging Association, the Windows Solutions Conference, AutoFact '95, the 1996 RSA Data Security Conference, ComNet '96 and AIIM '96.
John Drew, Project Manager, CIBC Mortgage Corporation
Craig McKenney, President, DOCU.MAX Enterprises
Rich Buchheim is executive vice-president of Intergraph's Information Management and Solutions Group (IMSG). IMSG encompasses databases, retail solutions, Optronics, and technical information management. Buchheim is also responsible for the integration of all ISS products into the world wide web.
Buchheim first came to Intergraph in 1992 as the executive director of the Publishing Product Center. He was promoted to vice president in 1993 and then to his current position of executive vice president in 1994.
Before joining Intergraph, Buchheim had more than 27 years of professional experience. At General Electric Armament Systems, he was responsible for the production of a CAD/CAM interactive graphic design product. Later, he co-founded camex Corporation which provided electronic publishing and information management products to newspapers and retail advertisers and served as its vice president of engineering and chief technology officer. Camex was acquired by DuPont Printing and Publishing in 1989.
Buchheim holds a bachelor's degree in mechanical engineering from the University of Vermont.
Chair: AIIM Vice-president, TBA
Chair: Mary Laplante, Director, CAP Ventures
Ms Laplante is a Director at CAP Ventures, where she manages the company's strategic consulting service covering the electronic document publishing market. Her career includes 13 years of experience in the electronic publishing industry. From 1993 through 1996, she was the Executive Director of SGML Open, the international consortium of suppliers whose products and services support SGML. Prior to joining SGML Open, she developed and managed a consulting practice providing marketing and technical expertise in publishing-related applications and technologies.
Ronald (Ron) A. Hocutt Vice President of Support Services Folio Corporation
Since joining Folio in 1992, Ron Hocutt has become a recognized spokesperson on issues of the Information Age, and a key member of the Folio executive team. He is currently responsible for Consulting Services, Educational Services and Customer Support for Folio.
Hocutt was previously vice president of Marketing and Sales for Allan-Macomb of Princeton, N.J., developers of customized hypertext solutions and documentation. He was proposal manager for Pure Air, a subsidiary of Mitsubishi Heavy Industries America of Allentown, Penn., specialists in environmental solutions. Hocutt earned a B.S. degree in computer science from Millersville University in Millersville, Penn.
Wade Frembd is Vice President of Marketing of Green Book International, a provider of electronic publishing software, including multimedia authoring and viewing tools.
Prior to his involvement with Green Book, Wade was a management consultant specializing in information Technology, Strategic Planning and Marketing. In his capacity as a consultant he frequently reviewed clients' publishing requirements. In his work with high tech and government clients, Wade recognized the need for electronci publishing formats and distribution systems, and has had a continuing interest in the technologies associated with multimedia documentation for some time.
Recent electronic publishing technologies promise opportunities for new ways of presenting information. It is not enough to think of electronic documents as static information to be presented serially and bounded by a video emulation of a peice of paper. The opportunities are as varied as the means of storing, processing and displaying data. Electronic documents can be living, dynamic, interactive creations presented on virtually any magnetic or electronic media. The applications for electronic documents are almost boundless. This presentation will explore some of the techniques that can be used to draw information from a variety of applications in industry, government and publishing.
Case Studies & Implemented Demos
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