Enigma 3C Platform Used by Volvo for Aftersales and Diagnostic IS
Enigma Has Been Selected By Volvo Cars as the Foundation For Its Global, Integrated Aftersales Support Solution
Standards-Based Technology Delivers Integrated Service and Parts Information in Real Time to Dealers and Independent Service Technicians WorldWide
Burlington, MA, USA. June 02, 2003.
Enigma Inc., the leading provider of content-driven e-business solutions for the support chain, today announced that Volvo Cars Corporation has selected Enigma's 3C Platform as the foundation for the next generation of its aftersales and diagnostic information system. Designed to leverage Volvo Cars' existing infrastructure and information systems, Enigma 3C will provide Volvo Cars dealers and independent motor traders around the world with access to integrated parts, services and pricing information for all models of Volvo automobiles. The completely integrated, browser-based support chain solution will be deployed globally in 17 languages via the Web and CD/DVD.
Volvo Cars is leveraging Enigma's 3C Platform to create a single, easy-to-use application that ties together its existing XML-based service manuals, electronic parts catalogs and service bulletins as well as diagnostic interfaces and software (firmware) downloads for on-board automotive control systems. The resulting support chain solution will provide technicians and mechanics with a customized and comprehensive view of all of the information they need for fast and accurate price quotes and repair information for any Volvo automobile.
In addition, the Enigma 3C-based solution will tie into Dealer Management Systems and other dealer-based back-office systems to streamline parts ordering, inventory and other financial processes. Through the Enigma 3C Platform, Volvo Cars will implement "Horizontal Navigation," which will allow users to type in an automobile's Vehicle Identification Number (VIN) once and then seamlessly navigate across all relevant information, such as service information, electronic parts catalogs and diagnostics. The result will be to decrease workshop lead time, bolster aftersales efficiency, and promote more cost-effective services and repairs for Volvo Cars' 3,000 dealers and 15,000 independent motor traders around the world.
"Volvo Cars aims to be number one in customer service by developing and delivering innovative, user-friendly and flexible products, services and processes to our dealer network and customers around the world," said Lars Kullberg, director of technical service and car project management of Volvo Cars. "With the success of our service partners in mind, we determined that Enigma's 3C Platform was the best choice to meet our dealer's demanding requirements for real-time service information. Our collaboration with Enigma will enable Volvo Cars dealers to provide more efficient service and support, ensuring that our customers quickly get their vehicles out of the shop and back on the road."
Because this aftermarket service system is being deployed globally, it requires a standards-based, open platform, and a consistent, browser-based user interface that supports both on-line and off-line environments (Web and CD/DVD). The flexibility of Enigma's n-tier architecture and J2EE standards-based environment provides Volvo Cars with the scalability, customization and integration needed to bring its complex content and back-end systems together in one unified, multilingual solution.
"Volvo Cars is dedicated to building the safest, most dependable automobiles on the road and to providing customers with the most efficient and cost-effective service and repairs, and this commitment to excellence and innovation is reflected in its extensive aftermarket information system," said Jonathan Yaron, CEO of Enigma. "By choosing Enigma as the foundation for its next generation system, Volvo Cars has made our technology an integral part of a strategic investment that will not only provide cost savings but also drive new revenue. This agreement highlights the growing recognition of the business opportunity that resides within the support chain and of Enigma's value as the software partner of choice for maximizing its potential."
About Volvo Cars
Volvo Cars has 28,000 employees, of whom 20,000 are based in Sweden. Sales in 2002 reached approximately 407,000 cars. Its largest markets are USA, Sweden, Germany, UK and Japan. Volvo Cars is a wholly owned subsidiary of Ford Motor Company, based in Dearborn, Michigan, USA.
Enigma is the support chain company. Enigma integrates content, commerce and collaboration in its 3C Support Chain Platform to enable manufacturers, service partners and operators of complex capital equipment to unlock support chain, or aftermarket, revenue. Enigma 3C delivers critical product support information to the point of work, resulting in increased spare parts sales, service productivity and greater equipment utilization.
Typical applications of Enigma technology include private exchanges or channel solutions that provide integrated customer support and e-commerce capabilities. Uptime-critical information such as illustrated parts catalogs and technical manuals form the foundation of Enigma 3C applications. Customers may readily scale the Enigma environment to meet their growing support chain needs -- from a single application to a complete dealer network.
Enigma's rapidly expanding list of customers includes: BellSouth, Bombardier Aerospace, CAT Logistics/MG Rover, Duke Energy, Ford Motor Company, GE Aircraft Engines, IAE, Japan Airlines, John Deere, KLM Airlines, Lucent, Mazda, Pratt & Whitney, PSA, Rolls-Royce and Tokyo Electron.
Enigma is a privately held company, headquartered in Burlington, Mass., with offices in San Francisco, London, Munich, Toronto, Tokyo and Tel Aviv. For more information, visit Enigma's World Wide Web site at http://www.enigma.com.
Prepared by Robin Cover for The XML Cover Pages archive.